Ashley Wells
Texas City,TX
Summary
Dynamic and detail-oriented Patient Services Specialist, skilled at supporting fast-paced clinics that require administrative assistance. I am committed to providing exceptional customer service and ensuring compliance with HIPAA regulations. Recognized for strong communication skills and conflict resolution abilities, I effectively collaborate with both internal and external stakeholders to improve patient experiences and optimize clinical processes.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Patient Services Specialist
UTMB Health
Galveston
10.2022 - Current
- Support over 20 clinics/ specialties according to their protocol
- Deliver effective customer service and administrative support in a high-volume clinic.
- Perform recordkeeping tasks, including scanning, filing, and faxing documentation into the appropriate folders, while ensuring compliance with HIPAA regulations.
- Coordinate patient scheduling, check-in, check-out, and payments for billing.
- Identify the purpose of office visit and direct them to the specific services according to their needs.
- Respond to patient's requests by telephone, transcribe messages and relay to appropriate personnel.
Lead Teacher
Moody Methodist Day School
Galveston, TX
10.2008 - 09.2022
- Create effective and engaging lesson plans to enhance the overall development and growth of every student
- Established positive relationships with parents through regular communication regarding student progress
- Build social, emotional, and behavioral skills in children through modeling positive reinforcement
- Adapt teaching methods and instructional materials to meet students varying needs and interests
- Implement Frog Street Curriculum
- Protect children from avoidable injuries through active management of classroom and outside activities
Lead Teacher
UTMB
Galveston, TX
10.2005 - 09.2008
- Promote hands-on learning to encourage children to explore new ideas and concepts.
- Maintained a clean and organized classroom through regular attention to upkeep requirements
- Monitored student progress against goals and reported findings to administration
- Facilitated culturally enriching experiences by inviting families to share their traditions with the class through cultural presentations, including food and traditional attire.
Preschool Teacher
Moody Methodist Day School
Galveston, TX
09.2000 - 10.2005
- Helped children reach developmental milestones
- Planned educational opportunities based on children's interests
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- attended ongoing in-service and professional development opportunities
- Coordinated with all other staff in a team approach
Cashier
Randall's Food Market
Galveston, TX
06.1995 - 05.2000
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Ensured all transactions ran smoothly and helped maximize customer satisfaction
- Addressed customer concerns, provided guidance, and shared pertinent information.
Education
Associate of Applied Science - Child Development
College of The Mainland
Texas City, TX03-2004
Skills
- Strong Work Ethic
- Conflict resolution
- Communication Skills
- Adaptable
- Detail Oriented
- Technically Proficient
Certification
- BLS
Timeline
Patient Services Specialist
UTMB Health
10.2022 - Current
Lead Teacher
Moody Methodist Day School
10.2008 - 09.2022
Lead Teacher
UTMB
10.2005 - 09.2008
Preschool Teacher
Moody Methodist Day School
09.2000 - 10.2005
Cashier
Randall's Food Market
06.1995 - 05.2000
Associate of Applied Science - Child Development
College of The Mainland