Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ashley Wells

Texas City,TX

Summary

Dynamic and detail-oriented Patient Services Specialist, skilled at supporting fast-paced clinics that require administrative assistance. I am committed to providing exceptional customer service and ensuring compliance with HIPAA regulations. Recognized for strong communication skills and conflict resolution abilities, I effectively collaborate with both internal and external stakeholders to improve patient experiences and optimize clinical processes.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Patient Services Specialist

UTMB Health
10.2022 - Current
  • Support over 20 clinics/ specialties according to their protocol
  • Deliver effective customer service and administrative support in a high-volume clinic.
  • Perform recordkeeping tasks, including scanning, filing, and faxing documentation into the appropriate folders, while ensuring compliance with HIPAA regulations.
  • Coordinate patient scheduling, check-in, check-out, and payments for billing.
  • Identify the purpose of office visit and direct them to the specific services according to their needs.
  • Respond to patient's requests by telephone, transcribe messages and relay to appropriate personnel.

Lead Teacher

Moody Methodist Day School
10.2008 - 09.2022
  • Create effective and engaging lesson plans to enhance the overall development and growth of every student
  • Established positive relationships with parents through regular communication regarding student progress
  • Build social, emotional, and behavioral skills in children through modeling positive reinforcement
  • Adapt teaching methods and instructional materials to meet students varying needs and interests
  • Implement Frog Street Curriculum
  • Protect children from avoidable injuries through active management of classroom and outside activities

Lead Teacher

UTMB
10.2005 - 09.2008
  • Promote hands-on learning to encourage children to explore new ideas and concepts.
  • Maintained a clean and organized classroom through regular attention to upkeep requirements
  • Monitored student progress against goals and reported findings to administration
  • Facilitated culturally enriching experiences by inviting families to share their traditions with the class through cultural presentations, including food and traditional attire.

Preschool Teacher

Moody Methodist Day School
09.2000 - 10.2005
  • Helped children reach developmental milestones
  • Planned educational opportunities based on children's interests
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • attended ongoing in-service and professional development opportunities
  • Coordinated with all other staff in a team approach

Cashier

Randall's Food Market
06.1995 - 05.2000
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Ensured all transactions ran smoothly and helped maximize customer satisfaction
  • Addressed customer concerns, provided guidance, and shared pertinent information.

Education

Associate of Applied Science - Child Development

College of The Mainland
Texas City, TX
03-2004

Skills

  • Strong Work Ethic
  • Conflict resolution
  • Communication Skills
  • Adaptable
  • Detail Oriented
  • Technically Proficient

Certification

  • BLS

Timeline

Patient Services Specialist

UTMB Health
10.2022 - Current

Lead Teacher

Moody Methodist Day School
10.2008 - 09.2022

Lead Teacher

UTMB
10.2005 - 09.2008

Preschool Teacher

Moody Methodist Day School
09.2000 - 10.2005

Cashier

Randall's Food Market
06.1995 - 05.2000

Associate of Applied Science - Child Development

College of The Mainland

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Ashley Wells