Ashley Wentzell
Summary
Accomplished Assistant Director at La Petite Academy, adept in fostering collaborative environments and enhancing customer satisfaction through exceptional service. Leveraged time management and project planning skills to streamline operations, achieving operational excellence. Demonstrated proficiency in CPR and First Aid, ensuring a safe and engaging learning atmosphere.
Overview
7
7
years of professional experience
Work History
Assistant Director
La Petite Academy
01.2024 - Current
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Planned and executed successful special events, such as Summer Camp, open houses, and parent-teacher conferences.
- Conducted staff trainings and staff meetings.
- Be accountable for the operation of the school, ensuring that the school is operating in accordance with company and state licensing standards.
- Improved internal communication with introduction of monthly newsletter, keeping staff informed and engaged.
- Oversaw project management, ensuring timely completion within budget constraints.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Manage employee labor and training schedule, and oversee office management, purchasing and inventory.
Team Lead
La Petite Academy
03.2022 - 01.2024
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Take on the duties of Director or Assistant Director in his/her absence, including opening and closing the school.
- Ensure the daily care of every child by following all licensing guidelines and implementing all company standards.
Teacher
La Petite Academy
04.2021 - 01.2024
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Follow all licensing guidelines and company standards to ensure the daily care of each child.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Maintained open lines of communication with other staff members regarding any concerns or updates on individual students'' progress.
- Assisted in the planning and execution of special events such as holiday celebrations or parent-teacher conferences, fostering a strong sense of community within the daycare center.
- Conducted regular safety drills, ensuring children knew how to respond in emergency situations.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
Sales Associate
Under Armour
05.2017 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Managed efficient cash register operations.
Education
Bachelor of Arts - English
Virginia Wesleyan University
Virginia Beach, VA05.2020
Skills
Time Management
Customer Service
CPR and First Aid/ MAT
Written Communication
Project Planning
Detail Oriented
Organizational Skills
Flexible and Adaptable
Proficient in Microsoft Office products (Word, Powerpoint, Excel, etc)
Timeline
Assistant Director
La Petite Academy
01.2024 - Current
Team Lead
La Petite Academy
03.2022 - 01.2024
Teacher
La Petite Academy
04.2021 - 01.2024
Sales Associate
Under Armour
05.2017 - 08.2021
Bachelor of Arts - English
Virginia Wesleyan University