Ashley Westbrook
Overland Park
Summary
Adaptable and compassionate professional with a diverse background in client support and service roles. Known for strong communication and crisis intervention skills, ready to leverage experience to enhance client experiences and operational success.
Overview
3
3
years of professional experience
4
4
Certifications
Work History
Direct Support Professional
Tri-Ko
Osawatomie
11.2024 - 11.2025
- Facilitated daily living activities and personal care needs to enhance clients' independence.
- Encouraged social skills development in clients through tailored engaging activities.
- Communicated effectively with team members regarding client care and needs.
- Documented client progress and changes in behavior accurately and promptly.
- Ensured a safe environment by adhering to health and safety regulations.
- Collaborated with families to understand client preferences and requirements.
- Monitored behaviors, documented observations, and communicated changes or concerns promptly to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Accompanied individuals on outings to promote independence and integration into the community.
- Administered medications according to the care plan and established protocols.
Warehouse Worker
Hostess Brands
Edgerton
08.2024 - 09.2024
- Loaded and unloaded shipments accurately following safety protocols.
- Organized products on shelves to enhance accessibility and streamline retrieval.
- Collaborated with team members to ensure timely order fulfillment.
- Trained new employees on warehouse processes and safety standards to ensure compliance and efficiency.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
- Loaded and unloaded trucks using hand-trucks, pallet jacks, and forklifts to facilitate smooth shipping operations.
- Operated scanners, computers, and other equipment to track orders.
Field Canvasser
Storm Restorations of America
Independence
05.2024 - 06.2024
- Engaged homeowners in discussions about restoration services, highlighting benefits tailored to their needs.
- Educated clients on storm damage assessments and repair processes, enhancing their understanding and decision-making.
- Collected customer feedback to inform improvements in service delivery and increase overall satisfaction.
- Collaborated with team members to schedule site visits and assessments.
- Distributed promotional materials in targeted neighborhoods for outreach efforts.
- Maintained accurate records of client interactions and follow-up needs.
- Utilized CRM software to track leads and manage customer relationships effectively.
- Collected data from field visits, including detailed notes on conversations with constituents.
- Developed and implemented outreach strategies to engage potential supporters of the campaign.
Customer Service Cashier
Waters Hardware
Garnett
04.2023 - 05.2024
- Processed customer transactions efficiently at the checkout counter.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints professionally, enhancing customer satisfaction and loyalty.
- Assisted customers with product inquiries and recommendations.
- Collected credit card and cash payments to complete transactions for customer orders.
- Trained new cashiers on procedures and customer service standards, contributing to improved team performance.
- Managed inventory by restocking shelves and monitoring product levels.
- Collaborated with team members to streamline store operations.
- Ensured cleanliness and orderliness of the sales floor area.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Education
Associate of Applied Science - Welding Technology
Neosho County Community College
Chanute, KS05-2024
Skills
- Medication administration
- Crisis intervention
- Behavior monitoring
- Care planning
- Client support
- Safety compliance
- Documentation accuracy
- Team collaboration
- Training and mentorship
- Effective communication
- Empathy and patience
- Social skills development
Certification
CW (Certified Welder)
Timeline
Direct Support Professional
Tri-Ko
11.2024 - 11.2025
Warehouse Worker
Hostess Brands
08.2024 - 09.2024
Field Canvasser
Storm Restorations of America
05.2024 - 06.2024
Customer Service Cashier
Waters Hardware
04.2023 - 05.2024
Associate of Applied Science - Welding Technology
Neosho County Community College