Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Timeline
Generic

Ashley Westcott

Oelwein,Iowa

Summary

Motivated technology professional with extensive experience in software development, system administration, and technical support. Proven ability to work independently and excel in team environments. Skilled in problem-solving and optimizing performance, with a commitment to ongoing learning and industry trend awareness.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Hardlines Associate

Walmart
Independence, Iowa
04.2024 - Current
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Assisted customers in locating merchandise and providing product knowledge.
  • Updated pricing information using computer system or hand-held device.
  • Provided guidance on product selection based on customer needs and preferences.
  • Adhered to all safety regulations while handling merchandise.
  • Completed assigned tasks within established timelines.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Provided excellent customer service by responding promptly to customer inquiries and requests.
  • Created displays to promote featured products or seasonal items.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Checked identification for customers purchasing age-restricted products.
  • Greeted customers to determine wants or needs.
  • Operated cash registers accurately and efficiently to process customer transactions.
  • Participated in physical inventories as needed.
  • Worked effectively in team environments to make the workplace more productive.

Community Assistant

Full Circle Services
Oelwein, Iowa
06.2018 - 02.2024
  • Provided support to residents in resolving conflicts and addressing grievances.
  • Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
  • Maintained accurate records and documented client data in company databases.
  • Guided clients through the transition to independent living within the community.
  • Managed emergency situations calmly and efficiently.
  • Protected confidential information of residents with careful documentation.
  • Supported residents with behavioral problems by responding in calm, empathetic demeanor.
  • Maintained updated knowledge through continuing education and advanced training.

Front Desk/Housekeeper

Super 8 By Wyndham
Oelwein, Iowa
08.2017 - 07.2018
  • Adhered to hotel policies and confidentiality agreements, respecting guest privacy at all times.
  • Managed time efficiently to meet cleaning deadlines during high occupancy periods.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Replenished drinking glasses, linens, and bathroom items to keep rooms properly stocked.
  • Ensured that all safety protocols were followed when handling hazardous materials such as chemicals or sharp objects.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Reported damage or theft of hotel property to management.
  • Sanitized and cleaned sinks, mirrors, toilets, and showers.
  • Maintained inventory of cleaning supplies and equipment, placing orders when necessary.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Recorded room status on daily logs to track the availability of rooms and their condition after each shift.
  • Followed the hotel's lost and found procedure, ensuring that items left by guests were cataloged and stored properly.
  • Inspected rooms post-cleaning to identify any missed areas or needed repairs, maintaining high-quality standards.
  • Responded to guest requests and complaints promptly, ensuring a positive stay and experience.
  • Kept common areas tidy by removing trash, wiping down surfaces, and dusting furniture regularly.
  • Sorted and counted linens and organized them in storage areas.
  • Cleaned and returned rooms to occupant-ready status to the satisfaction of all clients.
  • Greeted guests and provided customer service.
  • Swept, scrubbed, and polished floors with mops and brooms.
  • Maintained a professional appearance at all times while on duty.
  • Operated washers, dryers, and other laundry equipment to launder bedding, towels, and tablecloths.
  • Maintained confidentiality concerning guest information according to company policies.

Service Desk/Cashier Assistant

Kmart, Sears Holding
Oelwein, Iowa
08.2014 - 03.2018
  • Answered customers' questions and provided information on store procedures or policies.
  • Handled customer complaints and concerns, escalating complex issues to direct supervisor for quick resolution.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Stocked convenience items to maintain product levels.
  • Provided excellent customer service by responding to inquiries quickly and courteously.
  • Followed established guidelines for proper authorization of customer purchases.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Checked personal identifications during alcohol and tobacco sales.
  • Processed customer payments quickly and returned exact change and receipts.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Ensured accuracy of all paperwork related to financial transactions including invoices, sales slips.
  • Maintained work area and kept cash drawer organized.
  • Adhered to safety regulations when handling money or operating machinery.
  • Counted and balanced cashier drawers.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Operated cash register to accept various payments for selected merchandise and services.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Answered incoming calls from customers regarding product availability or pricing information.
  • Assisted with stocking shelves and keeping merchandise organized.
  • Greeted customers, answered questions and provided assistance in a friendly and professional manner.

Education

MBA - Human Resource Management

Southern New Hampshire University
Hooksett, NH
01-2026

Bachelor of Arts - Psychology

Southern New Hampshire University
Hooksett, NH
11-2024

High School Diploma -

Oelwein High School
Oelwein, IA
05-2008

Skills

  • Customer service
  • Data analysis
  • Team collaboration
  • Conflict resolution
  • Time management
  • Attention to detail
  • Diversity awareness
  • Adaptability and flexibility
  • Emotional awareness
  • Goal setting
  • Behavioral health
  • Disability services
  • Microsoft Office
  • Detail-oriented
  • Self-motivation

Certification

  • Coaching vs. Mentoring- Completed 1/7/2025
  • Leading vs. Managing- Completed 2/1/2025- https://wiley-aicpacima.bridgeapp.com/learner/courses/81482/certificate/539636
  • Emotional Intelligence- Completed 2/3/2025
  • Data Analytics Modeling Certificate: Data Cleansing- Completed 3/12/2025

Languages

English
Full Professional

Timeline

Hardlines Associate

Walmart
04.2024 - Current

Community Assistant

Full Circle Services
06.2018 - 02.2024

Front Desk/Housekeeper

Super 8 By Wyndham
08.2017 - 07.2018

Service Desk/Cashier Assistant

Kmart, Sears Holding
08.2014 - 03.2018

MBA - Human Resource Management

Southern New Hampshire University

Bachelor of Arts - Psychology

Southern New Hampshire University

High School Diploma -

Oelwein High School

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Ashley Westcott