Ashley Westergaard
San Jacinto,CA
Summary
Dynamic leader with proven expertise in store operations and youth development, honed at Desert Cycle Works and Boys and Girls Club. Excelled in enhancing customer service and team leadership, achieving significant improvements in engagement and efficiency. Skilled in merchandise planning and relationship building, adept at driving sales and fostering positive customer experiences.
Overview
8
8
years of professional experience
Work History
Store Manager of Operations
Desert Cycle Works
03.2011 - 06.2014
- Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Contributed to team goals by upselling additional services based on customer needs, generating increased revenue.
- Maintained complete documentation and records of all purchasing activities.
- Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Managed efficient cash register operations.
- Engaged with customers to build rapport and loyalty.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Engaged in friendly conversation with customer to better uncover individual needs.
Curtosey Clerk
Stater Bros
10.2010 - 03.2011
- Collaborated with team members to identify areas of improvement within the bagging process, leading to more efficient workflows.
- Improved bagging efficiency by implementing proper stacking techniques and organizing items in a logical manner.
- Adhered to all health regulations while handling perishable goods, maintaining the highest level of food safety standards during bagging procedures.
- Contributed to store profitability by minimizing product loss during the bagging process, through careful handling and efficient organization of items in customer bags.
- Removed trash, swept, and mopped floors for professional appearance.
- Maintained customer satisfaction by assisting with carrying out goods.
- Assisted customers by escorting and placing grocery bags in vehicles.
- Assembled boxes, cartons and containers to package items.
- Worked together with cashiers to guarantee customer satisfaction.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Followed safety protocols to prevent accidents and injuries.
- Cleaned and maintained production area and equipment.
- Greeted guests entering and exiting store to foster customer satisfaction.
- Retrieved grocery carts and baskets from lot and various site locations.
Youth Development Specialist- Mentor
Boys and Girls Club
02.2006 - 10.2010
- Mentored participants in developing essential life skills such as time management, budgeting, decision-making abilities.
- Boosted youth engagement by incorporating experiential learning and interactive activities into curriculum.
- Maintained documentation and records of training activities and group events.
- Designed creative programming elements that appealed to diverse interests including sports activities arts projects educational excursions.
Education
High School Diploma -
Yucca Valley High School
Yucca Valley, CAAssociate of Arts - General Studies
Copper Mountain College
Joshua Tree, CA05-2012
Skills
- Computer Skills
- Store maintenance
- Merchandise planning
- Point of sale systems
- Friendly and Positive
- Team Leadership
- Work Planning and Prioritization
- Sales Strategies
- Relationship building and management
- Customer Service
Timeline
Store Manager of Operations
Desert Cycle Works
03.2011 - 06.2014
Curtosey Clerk
Stater Bros
10.2010 - 03.2011
Youth Development Specialist- Mentor
Boys and Girls Club
02.2006 - 10.2010
High School Diploma -
Yucca Valley High School
Associate of Arts - General Studies
Copper Mountain College
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