Summary
Overview
Work History
Education
Skills
Internship
Timeline
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Ashley Westfall

West Unity,OH

Summary

Dynamic Eligibility Specialist with proven expertise at Job And Family Services, adept at enhancing client experiences through effective communication and meticulous application assessments. Skilled in documentation and reporting, I successfully resolved discrepancies and ensured compliance, fostering strong relationships while streamlining processes to improve efficiency.

Overview

27
27
years of professional experience

Work History

Eligibility Specialist

Job And Family Services
04.2017 - Current
  • Assisted applicants in understanding eligibility requirements and application processes.
  • Reviewed documentation for accuracy and completeness to support eligibility determinations.
  • Provided guidance on program benefits and application timelines to enhance user experience.
  • Collaborated with team members to streamline application processing workflows.
  • Conducted initial assessments of applications to identify missing information or documentation.
  • Maintained up-to-date knowledge of policies and regulations related to eligibility criteria.
  • Supported training sessions for new staff on eligibility procedures and tools used in evaluations.
  • Documented case notes and updates in the client management system for accurate record-keeping.
  • Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
  • Resolved discrepancies with client applications to verify eligibility.
  • Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
  • Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
  • Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
  • Assisted clients with accurate eligibility form, application and document completion.
  • Interviewed applicants and explained scope of different available benefits.
  • Processed and certified documents for accuracy and compliance with government regulations.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Developed strong rapport with clients by effectively communicating complex program requirements and processes.

Debt Collector

Credit Adjustments
09.2003 - 06.2009
  • Communicated with clients to negotiate payment arrangements and resolve outstanding debts.
  • Utilized collection software to track accounts and manage follow-up actions effectively.
  • Educated customers on debt resolution options, fostering positive relationships while ensuring compliance.
  • Analyzed account histories to identify and prioritize high-risk collections for increased recovery rates.
  • Trained new staff on best practices in debt collection techniques and regulatory compliance standards.
  • Collected on delinquent accounts to reduce overdue balances.
  • Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
  • Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
  • Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.

Office Manager

Ernsberger, Miller and Assoc
01.1999 - 09.2005
  • Coordinated office operations to ensure smooth workflow and efficient communication among teams.
  • Managed appointment scheduling and maintained executive calendars for optimal time management.
  • Developed and implemented office policies to enhance operational efficiency and productivity.
  • Oversaw supply inventory management, ensuring timely procurement and cost-effective purchasing decisions.
  • Streamlined document filing systems, improving accessibility and reducing retrieval time for critical information.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.

Education

Associate of Science - Human Services

Northwest State Community College
Archbold, OH
05.2012

High School Diploma - General Studies

Defiance High School
Defiance, OH
05.2001

Skills

  • Data entry
  • Effective communication skills
  • Microsoft office
  • Telephone etiquette
  • Documentation and reporting
  • Interviewing
  • Verbal communication
  • Application review
  • Public assistance
  • Appointment scheduling
  • Documentation and paperwork
  • Social services
  • Medicaid
  • Application assessment
  • Income verification
  • Eligibility procedures
  • Confidentiality
  • Public assistance programs
  • Interviewing techniques
  • Eligibility determination
  • Problem-solving
  • Data compilation
  • Excellent communication

Internship

Internship completed at Recovery Services of Northwest Ohio located in Defiance.

Timeline

Eligibility Specialist

Job And Family Services
04.2017 - Current

Debt Collector

Credit Adjustments
09.2003 - 06.2009

Office Manager

Ernsberger, Miller and Assoc
01.1999 - 09.2005

Associate of Science - Human Services

Northwest State Community College

High School Diploma - General Studies

Defiance High School

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Ashley Westfall