Ashley Wheeler
East Moline,IL
Summary
Dedicated General Laborer with a solid industry background and a strong work ethic. Operated heavy and light equipment to achieve project goals, demonstrating reliability in various conditions. Excelled in teamwork, adaptability, and problem-solving, contributing to smooth production flow and timely project completion.
Overview
25
25
years of professional experience
Work History
Aagard Operator
Kraft-Heinz
Davenport, IA
05.2023 - Current
- Set up and operated production machinery according to specific standards and protocols of company.
- Operated production machinery to ensure efficient product flow.
- Monitored and adjusted machine operations for quality assurance.
- Implemented safety measures to promote a safe work environment in the facility.
- Observed and troubleshot equipment and machines to detect malfunctions.
- Alerted staff to required machine maintenance for operational efficiency.
- Certifed fork truck driver
- Certified to use hand powered mules
- Certified service operator
- Trained poucher
- Certified back up line tech
Cashier
United Vending Food Service
Joslin, IL
07.2018 - 10.2020
- Served food efficiently during scheduled breaks in Tyson cafeteria and managed cash register operations as head cashier, ensuring readiness for each break.
- Ensured accurate handling of cash and credit card transactions to maintain financial integrity.
- Counted cash drawers at beginning and end of shifts to verify accuracy and ensure adequate change.
- Calculated total sales for the day
- Received, checked in, and logged truck deliveries adding to inventory
- Ensured workspace cleanliness and organization to facilitate smooth operations.
- Processed cash and credit card transactions accurately and efficiently.
- Assisted in stocking shelves in a timely manner to ensure quality products.
Tech Support/Customer Service Representative
Teleperformance
12.2012 - 06.2018
- Provide tech support for cellular devices, laptops, routers, and smart devices of all operating systems via phone and remote access.
- Ensure customer assistance and satisfaction through effective problem resolution
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Investigated technical issues and product details.
- Identified and escalated priority issues according to client specifications to enhance service delivery
- Installing and upgrading hardware and software and configuring systems and applications.
- Sourced and compiled relevant information from multiple resources to support efficient task completion
- Maintain professionalism in order to de-escalate disgruntled customers
Transcriptionist/data entry
PSS
Davenport, IA
02.2009 - 12.2011
- Listened to prerecorded messages and transcribed word for word as they were speaking. Had to spell correctly and type 45-75 words per minute to accomplish the stats that I was expected to meet for every call I listened too
- Transcribed audio taped sessions and written notes to produce accurate transcripts.
- Creating transcripts from audio taped sessions and written notes.
- Ensured quality and operating standards were met based on service objectives
- Executed a range of tasks to ensure team efficiency and productivity. as requested by management to meet team needs, and duties as assigned by management
- Maintained typing 50 to 60 words per minute, at a rapid pace
- Verified transcription accuracy, focusing on correct punctuation, grammar, and spelling.
Professional Cleaner and organizing
cleaning pro professionals inc
Fayetteville, NC
03.2002 - 08.2005
- Executed thorough cleaning of businesses and homes. Planned and scheduled cleaning tasks based on owner requests.
- Maintained cleanliness and upkeep of commercial buildings to ensure a safe and welcoming environment
- Performed daily, weekly, monthly and shift deep cleaning
- Oversaw maintenance of commercial buildings, enhancing overall operational efficiency.
- Ensured proper airflow by thoroughly cleaning vents, enhancing indoor environment.
- Cleaned and vacuumed offices and facilities, enhancing overall appearance and comfort for occupants
- Stocked cleaning and bathroom supplies in hotel rooms
Education
GED -
Scott community college
Davenport, IASkills
- Fast-paced work
- Quick learner
- Versatile
- Customer service
- Dependable
- Close eye to detail
- Troubleshooting/problem solving
Timeline
Aagard Operator
Kraft-Heinz
05.2023 - Current
Cashier
United Vending Food Service
07.2018 - 10.2020
Tech Support/Customer Service Representative
Teleperformance
12.2012 - 06.2018
Transcriptionist/data entry
PSS
02.2009 - 12.2011
Professional Cleaner and organizing
cleaning pro professionals inc
03.2002 - 08.2005
GED -
Scott community college