Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic
Ashley White

Ashley White

HR Generalist
Watersmeet,MI

Summary

Goal-oriented Human Resources Specialist with experience in training protocol development and policy implementation. Strong financial acumen with demonstrated success in budget development and adherence. Accustomed to analyzing company needs and developing long-term solutions to meet personnel objectives. Devoted and detail-oriented Human Resources and Administrative Solutions Consultant with experience excelling at planning, multitasking and completing tasks to accomplish program initiatives.

Overview

10
10
years of professional experience

Work History

HR Generalist

Northern Waters Casino
Watersmeet, MI
06/1/21 - Current
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Oversaw all HR needs for Casino/Tribal employee operation across Lac Vieux Desert locations.
  • Oversaw and managed hiring process and assisted human resources.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Interviewed candidates and conducted background checks and verification.
  • Delivered consultative services and recruited qualified and diversified candidates for employment.
  • Maintained work structure by updating job requirements and job descriptions for all positions.

Virtual Concierge Specialist

Luv Your Life App - Errand Solutions
Land O' Lakes, WI
08.2019 - 04.2021
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Used coordination and planning skills to achieve results according to schedule.
  • Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
  • Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Arranged for transportation to and from airport, train station and events for visitors.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Worked with clients to understand needs and provide excellent service.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Handled app. and email requests to address customer inquiries and concerns.
  • Created personal travel planning itineraries

Human Resources Intern

FCP Carter Casino
Carter, WI
04.2019 - 07.2019
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Partnered with HR Administrator to ascertain hiring needs and subsequently provide candidate recommendations.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Implemented process improvements to automate office operations, including record tracking and filing.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews and planning recruitment related events.
  • Took messages and provided information about company processes, hours and requirements.
  • Managed confidental documents and maintained permanent files.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.

Cocktail Waitress

Northern Waters Casino
Watersmeet, MI
02.2018 - 03.2018
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Greeted new customers, discussed specials and took drink orders.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Maintained clean and organized bar area, including bar tables and chairs.

Junior Loan Officer

Big Picture Loans, LLC
Watersmeet, MI
11.2012 - 11.2017
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Reviewed and edited loan agreements to promote efficiency and accuracy.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Maintained friendly and professional customer interactions.
  • Maintained strict confidentiality of bank records and client information.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Processed emails and sent corresponding responses
  • Processed and updated bankruptcy information on the customer's account
  • Processed email escalation's and created payment plans for past due amounts

Beer Cart Attendent

Lac Vieux Desert Golf Course
Watersmeet, MI
05.2012 - 10.2012
  • Increased customer satisfaction 25% by serving food, water and towels to golfers.
  • Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Greeted new customers, discussed specials and took drink orders.
  • Maintained cart cleanliness and sanitation by washing glasses and bar equipment and wiping down menus to remove fingerprints and smears.
  • Operated POS system to facilitate cash and credit transactions and refunds.
  • Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
  • Greeted guests in friendly manner to inquire into beverage choices.
  • Prepared hot beverages, including coffee and tea according to customer requests.

Tribal Office Receptionist

Lac Vieux Desert Band 0f Lake Superior Chippewa Indians
Watersmeet, MI
06.2009 - 11.2011
  • Corresponded with clients through email, telephone or postal mail.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Received and routed business correspondence to correct departments and staff members.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients and updated client records.

Skills

    Compassion

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Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of staff members.

Timeline

Virtual Concierge Specialist

Luv Your Life App - Errand Solutions
08.2019 - 04.2021

Human Resources Intern

FCP Carter Casino
04.2019 - 07.2019

Cocktail Waitress

Northern Waters Casino
02.2018 - 03.2018

Junior Loan Officer

Big Picture Loans, LLC
11.2012 - 11.2017

Beer Cart Attendent

Lac Vieux Desert Golf Course
05.2012 - 10.2012

Tribal Office Receptionist

Lac Vieux Desert Band 0f Lake Superior Chippewa Indians
06.2009 - 11.2011

HR Generalist

Northern Waters Casino
06/1/21 - Current

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