Ashley White
Financial
Liberty,MO
Summary
Dutiful Cash Handler brings special focus to customer experience and customer relationship management. Good listening skills combined with attentive and detail-oriented nature. Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. Hardworking Account Manager gifted at lead generation and efficiently resolving customer issues. Expert in customer relationship management and adept at upselling with consideration to client needs. Trained in conflict resolution and advanced sales techniques.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Senior Relationship Advisor
Mazuma Credit Union
Gladstone, MO
03.2014 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
- Recorded account information to open new customer accounts.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and team productivity by promoting operational best practices.
Teller
Bank Midwest
Gladstone, MO
06.2007 - 02.2014
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Stocked supplies for customers and personal teller station.
- Counted, verified and handled bank deposits and armored car transactions.
- Maintained friendly and professional customer interactions.
- Worked flexible hours across night, weekend and holiday shifts.
Education
Bachelor of Science - Elementary Eduction
Northwest Missouri State University
Maryville, MO 08.2006 - 12.2009
Skills
Budgeting
Timeline
Senior Relationship Advisor
Mazuma Credit Union
03.2014 - Current
Teller
Bank Midwest
06.2007 - 02.2014
Bachelor of Science - Elementary Eduction
Northwest Missouri State University
08.2006 - 12.2009
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