Ashley White, PMP
Waldorf,MD
Summary
Meticulous and methodical document management and administrative professional with a 10 year background in various environments. Coordinates files and maintains workflows in compliance with business, customer and project management needs. Offering expertise in creating, organizing and managing documentation. Expert Microsoft Office Suite user bringing strong technical acumen, excellent communication skills and unsurpassed dedication to quality and accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Document Specialist
USALCO
02.2023 - Current
- Enhanced document organization by implementing comprehensive filing system for easy access and retrieval.
- Reduced errors in documentation by conducting thorough quality checks and proofreading tasks on over 500 documents prior to submission.
- Streamlined workflow processes by collaborating with team members on effective document management strategies.
- Ensured compliance with company policies and industry standards, maintaining meticulous attention to detail in all document-related tasks.
- Created purchase orders as means to pay vendors for products and services.
- Created Good Received Numbers to confirm services were performed and goods were received.
- Processed invoices from vendors to ensure time timely payment.
Senior Administrative Assistant
Office Of Disciplinary Counsel
11.2018 - 02.2023
- Managed document processes by reviewing and editing over 50 correspondences a day to confirm accuracy
- Organized and maintain physical and electronic filing and document management systems, coordinating archiving and purging aligned with company document policies
- Created and issued subpoenas to various financial institutions
- Received and organize bank records for review by upper management
- Maintained and updated spreadsheets ensuring that upper management receives accurate information for reporting
- Corresponded with complainants to ensure updated contact information is reflected in internal database.
Customer Service Representative
Direct Answer
11.2017 - 11.2018
- Answered 200+ inbound calls per day and directed to designated individuals or departments
- Escalated customer concerns and issues to supervisors
- Reviewed customer data to assess current issues and determine potential solutions
- Addressed customer service inquiries quickly and accurately
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
Renewal Specialist
Teaching Strategies
04.2016 - 04.2017
- Analyzed legally binding contracts before submitting for processing
- Created renewal contracts
- Contacted customers with information regarding subscription renewals
- Uploaded signed agreements and collected payment information for subscription renewals
- Conducted call campaigns to determine whether current subscribers planned to renew
- Conducted follow up campaigns for customers with outstanding balances
- Created excel spreadsheets reflecting client information.
Community Manager
Carr Workplaces
07.2014 - 12.2015
- Greeted all clients and escorted them to desired location
- Maintained overall cleanliness of office space
- Handled various administrative projects
- Scheduled and booked conference rooms and day offices for clients
- Retrieved and distributed mail/packages to appropriate department or individual
- Shipped all internal packages to desired recipients
- Answered and transferred more than 100 incoming calls a day for various clients and companies
- Advertised office spaces via social media and networking
- Received and processed high volume of invoices and online payments
- Conducted client setups and terminations
- Tracked and kept record of all fixed and variable charges for billing purposes
- Ordered office supplies/materials and ensured all necessary items were fully stocked.
Education
Some College (No Degree) - Nursing
Towson University
Towson, MDPMP - Project Management Professional Certification
Project Management Institue
01.2023
Skills
- Conflict resolution
- Adaptive team player
- Microsoft Office expertise
- Active listening
- Courteous demeanor
- Technical and Creative Writing
- Accounts Payable experience
- Digital File Organization
- Project Assistance
- Log Updating
- Document Control
Certification
Project Management Professional Certification from PMI
Timeline
Document Specialist
USALCO
02.2023 - Current
Senior Administrative Assistant
Office Of Disciplinary Counsel
11.2018 - 02.2023
Customer Service Representative
Direct Answer
11.2017 - 11.2018
Renewal Specialist
Teaching Strategies
04.2016 - 04.2017
Community Manager
Carr Workplaces
07.2014 - 12.2015
Some College (No Degree) - Nursing
Towson University
PMP - Project Management Professional Certification
Project Management Institue