Ashley White
Round Rock,TX
Summary
Dynamic leader with a proven track record at Experience Skin Zen Spa, adept in customer engagement and digital tools. Excelled in high-pressure environments, driving team performance and enhancing client experiences. Demonstrated beauty industry expertise and effective multitasking, achieving significant membership growth. Skilled in leadership and professional communication, committed to delivering exceptional results.
Overview
20
20
years of professional experience
Work History
Spa Manager
Experience Skin Zen Spa
01.2021 - Current
- Ensure that every client has the best experience
- Check Client in for appts, have them fill out paperwork
- Updated client’s information in the system, and add new clients
- Run drafted for membership, thought out the month
- Go to the bank for tips and deposits
- Conformation call, to remind clients about appointment
- Sells facial and massage membership
- Book, Alter and delete appointments for clients, also tighten up schedule when able to
- Answer phone and returns calls immediately
- Sells product, gift cards and membership
- Check out client's, rebook next appointment and take payment
- Interview new employees
- Train new employees how to run the front desk
- Set up training for Estis
- Run monthly meetings
- Make sure the Estis are on time for appts
- Review and update payroll
- Order supplies needed for spa
- Inventory, Stock products and I order skincare and back bar products
- In charge of contests/goals for employees
- Handle all complaints and do what's best for the Client and business
- Ensure all Front Desk opening and closing duties are done
- Ensure all Estis/ Massage Therapist opening and closing duties are done
- Grand opening a new location
- Plan Christmas parties for members
- Events for new products launch
- Events for new services
- Plans content for social media
Patient Coordinator/Receptionist
Youthful Solutions MediSpa + Wellness
01.2018 - 12.2020
- Greeting patient when checking in
- Ensure all patients have filled out patient portal and signed any consent forms if needed
- Assist service provider with setting up the rooms
- Taking before and after photos for service provider
- Ensure that the patient has been medically cleared before service
- Ensure everyone is staying on time for their appointments
- Booking and rescheduling appts
- Responding to patient texts and emails
- Building invoice and checking out patient
- Building quotes for patient
- Doing service consults for new patients
- Selling packages and memberships
- Staying updated on retail products and promotions
- Effectively inform guests of current offers and discounts
- Checking in new orders and invoices, adding new products to the system
- Working out the orders to the sales floor displays
- Weekly inventory on all retail
Manager
HEB
07.2004 - 07.2015
- Facilitated grand openings and assisted with marketing events
- Responsible for creating weekly work schedule
- Hired and trained new and existing employees
- Met and exceed quarterly gross profit and sales goal and sales expectations
- Built displays for promotional events, coordinated with vendors to ensure we had a variety of products were available
- Ordered products for department weekly
- Quarterly inventory prep
- Received ordered and put product out
- Helped clients find products
- Signed and tagged department
- Trained new Cosmetic Managers
- Ensured daily duties are being done
Education
Cosmetology License - Stylist/Hair Stylist
Baldwin Beauty School
04.2005
High School Diploma -
Pflugerville High School
01.2002
Skills
- Leadership Experience
- Professional Phone Communication
- Thrives in High-Pressure Environments
- Effective Multitasking
- Customer Engagement
- Skilled in Digital Tools
- Leadership
- Beauty Industry Expertise
Timeline
Spa Manager
Experience Skin Zen Spa
01.2021 - Current
Patient Coordinator/Receptionist
Youthful Solutions MediSpa + Wellness
01.2018 - 12.2020
Manager
HEB
07.2004 - 07.2015
Cosmetology License - Stylist/Hair Stylist
Baldwin Beauty School
High School Diploma -
Pflugerville High School
Similar Profiles
Jennifer SantoJennifer Santo
Owner/ Operator at Experience Zen Cleaning ServiceOwner/ Operator at Experience Zen Cleaning Service
Bailey DaynesBailey Daynes
Master Esthetician at Skin Boss Skin SpaMaster Esthetician at Skin Boss Skin Spa
Richard FreitagRichard Freitag
LMT at Zen Garden SpaLMT at Zen Garden Spa