Ashley White

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Responded to inquiries from callers seeking information.
• Answered central telephone system and directed calls accordingly.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Corresponded with clients through email, telephone, or postal mail.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Assisted with onboarding new clients and securing paperwork completion.
• Organized, maintained and updated information in computer databases.
• Routed incoming mail and messages to relevant personnel without delay.

Handled assignments independently with good judgement and critical thinking skills.

• Established and maintained patient profiles, updating organizational database with current information.
• Trained new employees on pharmacy procedures, policies, and safety protocols to ensure consistent quality across the team.
• Helped maintain a safe environment within the pharmacy by adhering to company guidelines regarding security measures and fraud prevention techniques.
• Stocked shelves with medications and other pharmacy items for consistent availability.
• Collaborated with pharmacy team members to address customer concerns or inquiries promptly and professionally.
• Confirmed customer information and insurance eligibility for prescriptions.
• Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Provided compassionate customer service, answering queries and guiding customers through pharmacy procedures.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with returns, refunds and resolving transaction issues.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.

• Maintained clean, organized kitchen to maximize efficiency and food safety.
• Washed dishes and sanitized prep area at end of each shift.
• Stored, labeled, and replenished supplies in compliance with food safety regulations.
• Decorated baked goods and designed visually appealing displays of finished products.
• Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
• Upheld cleanliness standards within the bakery area, ensuring a safe and sanitary workspace for food preparation.
• Operated commercial kitchen equipment and tools.
• Demonstrated versatility by mastering multiple roles within the bakery, including cashier duties, baking, decorating, and packaging products.