Ashley White
Jacksonville,FL
Summary
Dynamic professional with a proven track record at Maximus Federal Services, excelling in data entry and customer service. Recognized for enhancing workflow efficiency and fostering teamwork, I leverage strong organizational skills and a positive attitude to deliver exceptional results. Committed to maintaining accuracy and building lasting client relationships.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills.
Overview
4
4
years of professional experience
Work History
Admin III Correspondence
Maximus Federal Services
03.2025 - Current
- Processed incoming correspondence and prioritized responses based on urgency and importance.
- Collected data, input records, and protected electronic files.
- Collaborated with cross-functional teams to achieve organizational goals, fostering a positive work environment.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Fin Processing Clerk
Maximus Federal Services
12.2024 - 03.2025
- Processed and verified incoming documents for accuracy and completeness.
- Maintained organized filing system to enhance retrieval efficiency.
- Assisted in data entry tasks using company-specific software tools.
- Collaborated with team members to resolve discrepancies in records.
- Implemented best practices to improve workflow efficiency within the department.
- Improved data accuracy by diligently reviewing and verifying information on processing documents.
- Collaborated with team members to meet tight deadlines, ensuring timely completion of assigned tasks in a fast-paced environment.
- Demonstrated attention to detail while accurately entering alphanumeric data from various source documents into computer systems.
CSR
Maximus Federal Services
11.2021 - 12.2024
- Assisted customers in resolving inquiries and issues effectively.
- Managed customer accounts, ensuring accurate information and updates.
- Collaborated with team members to enhance customer service processes.
- Utilized CRM software to track interactions and maintain customer data.
- Handled high-volume calls, maintaining professionalism and efficiency.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
Education
Human Services
Florida State College
Jacksonville, FL02-2022
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Data entry
- Office administration
- Financial and operational reporting
- Financial statement analysis
- MS office suite
- Financial management
- Microsoft Excel
- Customer service
- Problem-solving
- Time management
- Organizational skills
Timeline
Admin III Correspondence
Maximus Federal Services
03.2025 - Current
Fin Processing Clerk
Maximus Federal Services
12.2024 - 03.2025
CSR
Maximus Federal Services
11.2021 - 12.2024
Human Services
Florida State College
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