Ashley White
Stone Mountain,GA
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
8
8
years of professional experience
Work History
Receptionist
Emory Temp Services
08.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Technical Support Representative and Sales
Asurion
04.2020 - 10.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Identified potential sales and cross-selling opportunities.
- Translated complex technical issues into digestible language for non-technical users.
- Achieved sales goals and service targets by cultivating and securing new customer relationships..
Cashier Team Lead
Publix
08.2016 - 05.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Education
Bachelor Of Applied Science - Digital Cinematography
Full Sail University
Winter Park, FLSkills
- Software Diagnosis
- Application Support
- Performance Testing
- Videoconferencing
- Software Installation
- Data Recovery
- Technical Support
- Customer Service
- Desktop Support
- Mac Systems
- Issue Troubleshooting
- Appointment Scheduling
Timeline
Receptionist
Emory Temp Services
08.2024 - Current
Technical Support Representative and Sales
Asurion
04.2020 - 10.2023
Cashier Team Lead
Publix
08.2016 - 05.2020
Bachelor Of Applied Science - Digital Cinematography
Full Sail University