ASHLEY WHITEHEAD
Ville Platte,US
Summary
Strengths in [Skill] and [Skill] backed up by [Area of Study] training. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Construction Laborer with a strong understanding of blueprints and the ability to follow verbal instructions from management. Clear understanding of [Task] and [Task] as well as [Skill] training. Hardworking Detail Manager ready to take on new role at [Company Name] by leveraging [Skill], [Skill], and [Skill] abilities. Professional who is focused and hardworking. Excellent work ethic and dedication to excellence. Excellent organizational and attention to detail skills. Ready to apply my [Number] years of experience to a new position with long-term prospects.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Energetic professional performs assessments, monitors behavior and helps develop treatment plans. Proven ability to collaborate with multidisciplinary teams to meet patient needs. Offers skills in task prioritization and task management.
Experienced with therapeutic support and patient care in mental health settings. Utilizes crisis intervention techniques to effectively manage patient needs. Knowledge of therapeutic communication ensures supportive and empathetic approach to mental health care.
Mental health professional with solid track record in patient care and therapeutic support. Skilled in crisis intervention, patient assessment, and developing personalized care plans. Strong focus on team collaboration and adaptable to changing needs. Dependable with deep understanding of mental health conditions and effective communication techniques.
Overview
9
9
years of professional experience
Work History
Mental Health Technician
Ochsner Lafayette Behavioural Health Unit
11.2024 - Current
- Monitored patient behavior to ensure safety and adherence to treatment plans.
- Assisted in developing therapeutic activities tailored to individual patient needs.
- Collaborated with healthcare team to assess patient progress and adjust care strategies.
- Implemented crisis intervention techniques to de-escalate potentially volatile situations.
- Led group therapy sessions fostering communication and coping skills among patients.
- Streamlined documentation processes, enhancing accuracy and compliance with healthcare regulations.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.
- Developed individualized treatment plans for patients in collaboration with mental health professionals.
- Counseled and mentored clients on substance use and life choices.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Assisted in development of therapeutic activities for patients.
- Treated clients and families with respect and dignity.
- Organized recreational activities to assist in patient recovery.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Assessed patient progress and reported changes to supervising physician.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Provided therapeutic activities to assist with patient development.
- Charted on each patient daily.
- Maintained patient records, documenting changes in patient condition.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Provided emotional support to patients, helping them cope with mental health challenges.
- Supported patients in daily activities, promoting independence and skill-building.
- Adapted quickly to changing patient needs, providing flexible and responsive care.
- Guided patients in development of coping strategies, improving their ability to manage symptoms.
- Advocated for patient needs within healthcare system, ensuring access to necessary resources.
- Documented patient progress comprehensively, enabling tailored treatment adjustments.
- Enhanced patient well-being by providing compassionate care and monitoring mental health status.
- Enhanced therapeutic environment by maintaining clean and organized patient area.
- Assisted in developing individualized care plans to meet specific needs of patients.
- Improved patient safety with continuous observation and timely intervention.
- Utilized de-escalation techniques effectively, reducing instances of patient agitation.
- Fostered positive relationships with patients, building trust and facilitating therapeutic interactions.
- Conducted therapeutic group sessions, fostering supportive community environment.
- Participated in multidisciplinary team meetings, contributing valuable insights for patient care planning.
- Ensured compliance with health and safety protocols, maintaining safe environment for patients and staff.
- Collaborated with therapists to implement treatment plans, enhancing effectiveness of interventions.
- Facilitated communication between patients and healthcare professionals to improve care coordination.
- Managed crisis situations effectively, ensuring safety of all involved.
- Improved patient engagement with therapeutic activities, tailoring approaches to individual interests.
- Conducted thorough assessments upon patient admission, gathering essential background information for accurate diagnosis and effective treatment planning.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Contributed to a culture of excellence within the facility by consistently upholding high standards of care and actively seeking opportunities for improvement.
- Participated in continuous professional development opportunities to stay current with industry trends and advance skillset.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Collaborated with multidisciplinary team members, contributing valuable insights to optimize patient care and outcomes.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Leveraged professional expertise in behavioral management techniques to minimize disruptions within the therapeutic environment.
- Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout the recovery process.
- Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
Security Officer
Allied Universal Security Services
03.2023 - 11.2024
- Monitored premises to prevent theft, vandalism, and unauthorized access.
- Conducted regular patrols and inspections to ensure safety compliance.
- Responded promptly to emergencies, coordinating with law enforcement and emergency services.
- Implemented security protocols that enhanced operational efficiency and reduced incidents.
- Developed incident reports documenting disturbances and actions taken for record-keeping purposes.
- Utilized surveillance systems effectively to monitor activities and deter criminal behavior.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Examined doors, windows and gates to verify security.
- Monitored CCTV cameras and alarm systems for security breaches.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Painter
Industrial Scaffolding
10.2022 - 11.2022
- Used scaffolding, staging, ladders, and planks, as well as following safety protocols to avoid falling to reach work area surfaces.
- Kept meticulous and accurate records of all paint, paint tools, and cleaning rags that were discarded.
- Cleaned, smoothed, and primed trim, walls, and ceilings in preparation for painting using [Type] and [Type] tools.
- Cleaned and properly stored all [Type] equipment and supplies, as well as removing trash and debris from work areas at the end of each workday.
- Used sandpaper, tape, and other materials to prepare surfaces and surrounding areas for painting.
Laborer
S&B Engineers and Constructors
05.2021 - 06.2022
- Prepared surfaces for [Type] applications by physically removing flaws and treating materials with chemical solutions to achieve smooth finishes.
- Collaborated with team members to complete efficient work while maintaining the highest level of safety and adhering to schedules.
- Gathered and disposed of work site debris to eliminate safety hazards and increase team productivity.
- Organized materials, tools, and equipment to ensure that team members had what they needed.
- Handled [Type] and [Type] construction tools and machinery to effectively complete [Task] and [Task].
- Directed traffic away from dangerous areas, ensuring the safety of team members and the general public.
Painter
Industrial Scaffolding
11.2021 - 11.2021
- Used scaffolding, staging, ladders, and planks, as well as following safety protocols to avoid falling to reach work area surfaces.
- Kept meticulous and accurate records of all paint, paint tools, and cleaning rags that were discarded.
- Cleaned, smoothed, and primed trim, walls, and ceilings in preparation for painting using [Type] and [Type] tools.
- Cleaned and properly stored all [Type] equipment and supplies, as well as removing trash and debris from work areas at the end of each workday.
- Used sandpaper, tape, and other materials to prepare surfaces and surrounding areas for painting.
Painter
Performance Contracting Inc
08.2021 - 10.2021
- Used scaffolding, staging, ladders, and planks, as well as following safety protocols to avoid falling to reach work area surfaces.
- Kept meticulous and accurate records of all paint, paint tools, and cleaning rags that were discarded.
- Cleaned, smoothed, and primed trim, walls, and ceilings in preparation for painting using [Type] and [Type] tools.
- Cleaned and properly stored all [Type] equipment and supplies, as well as removing trash and debris from work areas at the end of each workday.
- Used sandpaper, tape, and other materials to prepare surfaces and surrounding areas for painting.
Construction Flagger
Cajun Industries
06.2021 - 08.2021
- Patiently directed motorists to alternate routes and detours.
- Am intimately familiar with OSHA's flagging safety regulations and equipment.
- Organized and maintained site equipment during downtime.
- Used radios and hand signals to coordinate communication between equipment operators and ground workers.
- Alerted the construction crew when vehicles failed to obey traffic signals, preventing an accident and injury.
- Hand signaling procedures are something I'm familiar with.
- Gave foremen, crew chiefs, and other flaggers important instructions.
- Directed traffic away from dangerous areas, ensuring the safety of team members and the general public.
- Demonstrated safe and proper operation of [Type] and [Type] equipment to prevent harm to team members or equipment.
- Calmly cleared the path during the passage of emergency vehicles.
- Stop and slow paddles, as well as a red flag, were used as flagging tools.
- Communicated with motorists who were stuck in traffic in a professional manner.
CSR
U-Haul Moving & Storage at Eastex Freeway & Lawrence Exit
09.2019 - 04.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Increased sales by cultivating customer loyalty, encouraging repeat business, and promoting repeat customers.
- Consistently exceeded sales and product add-on quotas on a daily basis.
- Gave customers [Product or Service] recommendations after thoroughly explaining the details.
- Customer requests for products, services, and company information were handled by me.
- Answered customer calls promptly to avoid long wait times on hold.
- Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.
- Educated customers about promotions to increase sales.
Clerk
Merit Inn and Suites
10.2019 - 04.2020
- Increased office productivity by digitizing and reorganizing over [Number] [Type] files.
- Increased sales by [Number]% by providing purchase advice and promoting additional products.
- Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look.
- Received business correspondence and routed it to the appropriate departments and employees.
- In an office setting, I am responsible for performing clerical and administrative duties.
- Wrote professional business memos, letters, and marketing copy to support business objectives and growth.
- Was in charge of keeping track of customer information.
- Entered data into databases on computers.
- Checked credit cards, gave change, and collected and processed over $[Amount] in [Type] payments.
- Checked for errors in records, paperwork, and orders and resolved issues with minimal guidance.
- Answered questions about store policies and concerns to support positive customer experiences.
- Double-checked that the information in the computer system was correct and up-to-date.
- Maintained my cool and continued to provide helpful and friendly guest service, resulting in excellent customer satisfaction in stressful situations.
- Used [Software] to post updated data and changes to the system, and I compiled reports on updates every [Timeframe].
- Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Helped customers by answering their questions and completing their requests.
- Sent out notifications to customers about specific [Type] account issues, updates, and changes.
- Was prompt in greeting customers.
- Educated customers about promotions to increase sales.
- Double-checked all load data.
- Communicated with customers, employees, and other individuals to answer questions and explain information.
- Interacted professionally with customers by phone, email, or in person to provide information and direct them to the appropriate staff members.
- Was in charge of the filing system and keeping track of departmental activities.
- Promoted customer loyalty and consistent sales by providing friendly service and knowledgeable assistance.
- Sorts mail, files, answers phones, greets clients, schedules meetings, and restocks supplies for executive assistants and secretaries.
- Use office equipment such as photocopiers, scanners, and computers.
CSR
Family Dollar
08.2018 - 10.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Consistently exceeded sales and product add-on quotas on a daily basis.
- Gave customers [Product or Service] recommendations after thoroughly explaining the details.
- Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
- Increased sales revenue by skillfully promoting a variety of [Product or Service] options.
- Answered customer calls promptly to avoid long wait times on hold.
- Used my sales skills to promote [Product or Service] and to take advantage of upsell opportunities.
- Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.
- Educated customers about promotions to increase sales.
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.
CSR
Citi Trends
01.2017 - 11.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Increased sales by cultivating customer loyalty, encouraging repeat business, and promoting repeat customers.
- Gathered customer feedback and made process changes in order to exceed [Number]% customer satisfaction goals.
- Consistently exceeded sales and product add-on quotas on a daily basis.
- Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
Education
High School - undefined
Central high school
Beaumont, Texas01.2011
Skills
- Customer service experience
- Labor relations
- Subcontractor relations
- Strong interpersonal skills
- Painting
- Inventory control
- Quality control
- Customer service skills
- Strong communication skills
- Friendly and hardworking
- Patient monitoring
- Crisis intervention
- Vital signs monitoring
- Behavioral health
- Vitals monitoring
- HIPAA requirements
- Active listening
- Excellent customer service skills
- Charting and clinical documentation
- Patient protection
- Anger de-escalation
- Compassionate care
- Relationship building
- Progress monitoring
- De-escalation techniques
- Behavior observation
- Rapport building
- Multidisciplinary teamwork
- HIPAA compliance
- Behavioral assessment
Timeline
Mental Health Technician
Ochsner Lafayette Behavioural Health Unit
11.2024 - Current
Security Officer
Allied Universal Security Services
03.2023 - 11.2024
Painter
Industrial Scaffolding
10.2022 - 11.2022
Painter
Industrial Scaffolding
11.2021 - 11.2021
Painter
Performance Contracting Inc
08.2021 - 10.2021
Construction Flagger
Cajun Industries
06.2021 - 08.2021
Laborer
S&B Engineers and Constructors
05.2021 - 06.2022
Clerk
Merit Inn and Suites
10.2019 - 04.2020
CSR
U-Haul Moving & Storage at Eastex Freeway & Lawrence Exit
09.2019 - 04.2021
CSR
Family Dollar
08.2018 - 10.2019
CSR
Citi Trends
01.2017 - 11.2018
High School - undefined
Central high school