Summary
Overview
Work History
Education
Skills
Organizations
Timeline
Generic

Ashley Whitelow M.S Educational Psychology

Belleville,IL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable case worker with strong background in supporting community initiatives and fostering positive relationships. Effectively facilitated programs and services, contributing to enhanced community engagement. Demonstrated effective communication and problem-solving skills in various community settings. Seasoned case worker bringing 3 years of experience working with individuals across varying demographics to promote healthy living and productivity. Collaborative social service employee developing targeted improvement plans and teaching valuable new skills. Poised case worker with experience in service coordination and support. Expert at conducting assessments, developing individualized care plans, and coordinating referrals. Upbeat and encouraging with attention on modeling and coaching appropriate behavior and practices. Recent graduate with foundational knowledge in psychology and business administration and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. Dynamic individual with hands-on experience in case management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Community-focused professional well-versed in providing essential support and resources to diverse populations. Proven ability to develop and implement community programs that address specific needs, with keen focus on collaboration and achieving measurable results. Known for reliability and adaptability in dynamic environments.

Overview

8
8
years of professional experience

Work History

Community Support Specialist

BJC Behavioral Health
02.2023 - Current
  • Advocated on behalf of clients in various settings, securing necessary resources and services for their success.
  • Enhanced client well-being by providing personalized support and resources tailored to individual needs.
  • Streamlined administrative processes for increased efficiency within the organization''s service delivery systems.
  • Provided crisis intervention when needed, utilizing de-escalation techniques and coordinating appropriate responses.
  • Monitored client progress regularly, adjusting support strategies as needed based on evolving circumstances.
  • Conducted assessments to determine clients'' needs, strengths, and potential barriers to success.
  • Facilitated goal-setting sessions with clients, helping them identify realistic objectives aligned with their personal values.
  • Managed caseloads efficiently, ensuring timely follow-up and thorough documentation of all interactions.

Patient Navigator

UMSL Center For Behavioral Health
12.2021 - Current
  • Educated patients on insurance and healthcare plans.
  • Identified barriers when treatment goals not met, treatment plan not followed or important appointments missed and collaborated in redeveloping patient treatment goals.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Coached patients on self-advocacy.
  • Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.

Teacher's Assistant

Belle Valley School District 119
08.2019 - 11.2021
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Maintained safety and security by overseeing students in recess environments.
  • Provided support to help students with special needs learn and grow.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Applied specialized teaching techniques to reinforce social and communication skills.
  • Assisted lead teachers with lesson plan creation and materials development .
  • Prepared learning materials, helping teachers prepare for daily instruction.
  • Helped teachers recognize learning issues evidenced in one-to-one support instruction.
  • Implemented practice exercises and group assignments to assist students in quick information grasping.

Teacher's Assistant

Wentzville R-IV School District
05.2018 - 07.2019
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Maintained safety and security by overseeing students in recess environments.
  • Provided support to help students with special needs learn and grow.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Documented student progress and communicated with parents to keep informed.
  • Applied specialized teaching techniques to reinforce social and communication skills.
  • Attended training classes, parent conferences and faculty meetings to stay up-to-date on student progress.
  • Supported student learning objectives through personalized and small group assistance.
  • Helped teachers recognize learning issues evidenced in one-to-one support instruction.

Customer Service Representative

Lowes Home Improvement
12.2016 - 03.2018
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Recorded account information to open new customer accounts.
  • Processed customer adjustments to maintain financial accounts.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

MBA - Business Administration

Webster University
St. Louis, MO
12-2025

Master of Science - Educational Psychology

Capella University
Minneapolis, MN
12.2022

Bachelor of Science - Psychology

Southern Illinois University Edwardsville
Edwardsville, IL
06.2019

Associate of Arts -

Southwestern Illinois College
Belleville, IL
06.2017

Skills

  • Communicating to Patients and Families
  • Resolving Problems
  • Documenting and Recording Information
  • Registration and Scheduling
  • Customer Experience
  • Financial Record keeping

Organizations

  • The National Society of Leadership and Success
  • BJC Women's Connection
  • BJC Young Professionals

Timeline

Community Support Specialist

BJC Behavioral Health
02.2023 - Current

Patient Navigator

UMSL Center For Behavioral Health
12.2021 - Current

Teacher's Assistant

Belle Valley School District 119
08.2019 - 11.2021

Teacher's Assistant

Wentzville R-IV School District
05.2018 - 07.2019

Customer Service Representative

Lowes Home Improvement
12.2016 - 03.2018

MBA - Business Administration

Webster University

Master of Science - Educational Psychology

Capella University

Bachelor of Science - Psychology

Southern Illinois University Edwardsville

Associate of Arts -

Southwestern Illinois College
Ashley Whitelow M.S Educational Psychology