Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Affiliations
Timeline
SoftwareEngineer

Ashley Whitfield

Tulsa,OK

Summary

Practiced at assisting clinical leaders with the diagnosis and treatment of acute and chronic patient conditions. Highly organized and professional in diverse routine and complex situations. Sets up and operates equipment, collects histories and provides comfort to patients.

Overview

8
8
years of professional experience

Work History

Lead Neurofeedback Technician

Abundant Living Neurofeedback And Counseling
Tulsa, OK
02.2021 - Current
  • Worked as part of team of physicians, nurses and other mental healthcare professionals to manage patient care by assisting with neurofeedback or related duties.
  • Interacted effectively with hundreds of patients, families, and staff to deliver high level of customer service and teamwork.
  • Educated patients about neurofeedback, answered questions and provided comforting words to control anxiety and enhance results.
  • Documented observations and baseline measurements in medical records.
  • Questioned patients about biopsychosocial backgrounds to obtain accurate health history data and optimize treatment plans.
  • Gathered, charted and analyzed patient history data and discussed key points with clinicians.
  • Observed patient behaviors and mental status and notified supervisor of unusual or potentially dangerous occurrences.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
  • Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.

Front Desk Staff

Sleep Inn Hotel
Tulsa, OK
01.2021 - 02.2021
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Used internal software to process reservations, check-ins and check-outs.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Answered multi-line phone system and greeted callers enthusiastically.

Administrative Assistant

Tulsa Tax Pro
Tulsa, OK
08.2020 - 01.2021
  • Answered multi-line phone systems, routed calls, delivered messages to staff, and greeted visitors.
  • Executed record filing system to improve document organization and management.
  • Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.

Administrative Assistant

Tulsa Inspection Resources Inc
Tulsa, OK
03.2019 - 03.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

Delivery Driver

OrderUP
Stillwater, OK
08.2018 - 10.2018
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered orders to customer doorsteps and business offices.

Certified Case Manager/Behavioral Health Rehabilitation Specialist

Edwin Fair Community Mental Health Center
Stillwater, OK
09.2016 - 04.2018
  • Performed client intake procedures according to internal standards for new admissions.
  • Observed and monitored client behavior and responses to treatment.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
  • Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
  • Encouraged patients to discuss experiences in group and individual settings.
  • Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
  • Offered and documented treatment consent forms in patient health records.
  • Managed caseload of 70 patients with substance dependence and co-occurring Axis I and Axis II disorders.

Team Leader

Schlotzsky's Deli
Stillwater, OK
07.2013 - 09.2016
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Led team of 10 members while providing exceptional customer service.

Education

Certificate - Pharmacy Technician

Meridian Technology Center
Stillwater, OK

Certificate - Clinical Research Coordinator

Oklahoma City Community College
Oklahoma City, OK

Master of Arts - Psychopharmacology

The Chicago School of Professional Psychology
City Of Los Angeles, CA
05.2022

Bachelor of Arts - Psychology

Oklahoma State University
Stillwater, OK
05.2015

Skills

  • HIPAA Requirements
  • Medication Side Effect Knowledge
  • Patient Interviews
  • Admitting and Discharging
  • Intake Assessment
  • Active Listening
  • Flexible and Adaptable
  • Excellent Customer Service Skills

Accomplishments

  • Authored the official first edition of the Abundant Living Neurofeedback and Counseling Medication Guide
  • Used Microsoft Excel to develop symptom logs and medication tracking spreadsheets.

Affiliations

  • Association of Clinical Research Professionals (ACRP)
  • Society of Clinical Research Associates (SOCRA)

Timeline

Lead Neurofeedback Technician

Abundant Living Neurofeedback And Counseling
02.2021 - Current

Front Desk Staff

Sleep Inn Hotel
01.2021 - 02.2021

Administrative Assistant

Tulsa Tax Pro
08.2020 - 01.2021

Administrative Assistant

Tulsa Inspection Resources Inc
03.2019 - 03.2020

Delivery Driver

OrderUP
08.2018 - 10.2018

Certified Case Manager/Behavioral Health Rehabilitation Specialist

Edwin Fair Community Mental Health Center
09.2016 - 04.2018

Team Leader

Schlotzsky's Deli
07.2013 - 09.2016

Certificate - Pharmacy Technician

Meridian Technology Center

Certificate - Clinical Research Coordinator

Oklahoma City Community College

Master of Arts - Psychopharmacology

The Chicago School of Professional Psychology

Bachelor of Arts - Psychology

Oklahoma State University

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Ashley Whitfield