Ashley Whitlock
Summary
Seeking position where I can challenge my potential, put my skills to good use and grow my career exponentially.
Excellent communication skills and telephone rapport. 10+ Years of diligent Customer Service, Sales and Case Management for both incoming and outbound calls.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Associated Research & Investigation
Canton
06.2012 - Current
- Telephone sales via incoming calls and or emails inquiring about services provided, processes and costs involved to address perspective client situations
- Assign field investigations, monitor progress with field investigators, provide updates to clients, and track budgets assigned to cases
- Conduct background investigations and other non-field investigations such as skip traces, and general public records research, court files, and other research
- Open case files, bill retainers and invoices via QuickBooks, monitor invoice status and follow-up as necessary, oversee purchase of office supplies, and other general office assistance, draft contracts and email to clients via adobe sign, other administrative assistance.
Harp Marketing
Melbourne
01.2009 - 01.2012
- Schedule and coordinate meetings, appointments, and travel arrangements for supervisors and managers
- Telephone sales to perspective customers calling 800 number responding to nationwide advertising
- 1 Sales Associate multiple occasions.
Education
High School Diploma -
Nonnewaug High School
Woodbury, CT06-2004
Some College (No Degree) -
SUNY Cobleskill
New YorkSkills
- MS Word
- Excel
- AdobeSign
- Quickbooks
- Research
- Relationship Building
- Microsoft Office
- Team Management
- Communication
- Written Communication
- Google Drive
- Troubleshooting
- Leadership
- Multitasking
- Quality Assurance
- Training & Development
- Decision-Making
- Interpersonal Communication
- Teamwork and Collaboration
- Microsoft Word
- Customer Relations
- Customer Service
- Sales Tracking
- Sales Planning
- Strategic Planning
- Business Planning
- Order Management
- Market Research
- Proposal Development
- Staff Management
- Sales team training
- Client Relationship Management
- Sales expertise
- Salesforce
- Social Media Savvy
- Superb time management
- Exceeds sales goals
- Complex project negotiations
- Promotional sales events
- Key Account Management
- Analytical problem solver
- Exceptional multi-tasker
- Prospecting skills
- Territory and account management
- Inbound and Outbound Calling
- Account updating
- Call Management
- Paperwork Processing
- Consultative Sales
- Complaint resolution
- Data Entry
- Data Collection
- Appointment Scheduling
- Information Security
- Report Generation
- Scheduling
- Problem Resolution
- Conflict Mediation
- Reading Comprehension
- Conflict Resolution
- Active Listening
- Quality Control
- Report creation
- Executive management support
- Client Relations
- Microsoft Excel
- Critical Thinking
- Service Upselling
- Complaint Handling
- Adaptive team player
- Researching
- Escalation management
- Staff Training
- Documentation
- De-Escalation Techniques
- Filing
- Customer consulting
- Problem-solving abilities
- Microsoft PowerPoint
- Business development understanding
- Account Management
- Dispute Resolution
- Project management abilities
- Credit card payment processing
- Sales closing
- Positive and professional
- Professional telephone demeanor
- Building rapport
- Multi-Task Management
- Receiving support
- Payment Processing
- Order Processing
- Administrative Support
- Report Transcription
- Document Contro
- Prioritization
- Travel Planning
- Calendaring
- Technical Support
Websites
References
References available upon request.
Timeline
Associated Research & Investigation
06.2012 - Current
Harp Marketing
01.2009 - 01.2012
High School Diploma -
Nonnewaug High School
Some College (No Degree) -
SUNY Cobleskill