Ashley Wiita
Calumet
Summary
Dynamic and detail-oriented professional with extensive experience at Western UP Health Department, excelling in customer service and document preparation. Proven ability to enhance operational efficiency and maintain HIPAA compliance while managing sensitive information. Recognized for exceptional communication skills and a commitment to fostering positive client relationships.
Overview
14
14
years of professional experience
Work History
Secretary
Western UP Health Department
07.2021 - Current
- Organized and maintained filing systems to ensure easy access to documents.
- Assisted in scheduling appointments and maintaining calendars for team members.
- Handled incoming inquiries professionally, providing information and redirecting as necessary.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Work closely with probation/treatment court clients when they come in taking payments, scanning documents and making sure they have paperwork when coming in.
Temp COVID-19 Scheduler
Portage Health
03.2021 - 05.2021
- Coordinated scheduling for multiple projects, ensuring timely completion and resource allocation.
- Developed and maintained project timelines using advanced scheduling software.
- Streamlined communication between teams to enhance collaboration and reduce delays.
- Managed calendar systems to optimize meeting schedules and prioritize tasks efficiently.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
Receptionist
Cedar Valley Medical Specialist
03.2019 - 03.2020
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Answered multi-line phone systems, directing calls to appropriate departments promptly.
- Coordinated with administrative staff to streamline communication between departments.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Front Desk Receptionist
Upper Great Lakes Family Health Center
03.2015 - 03.2019
- Managed front desk operations, ensuring efficient greeting and check-in processes for guests.
- Coordinated appointment scheduling and maintained accurate calendars for multiple staff members.
- Developed and implemented improved filing systems, enhancing document retrieval efficiency.
- Provided exceptional customer service, resolving inquiries and concerns promptly to ensure guest satisfaction.
- Trained new reception staff on operational procedures and customer service standards.
- Took payments via credit card, cash and took care of outstanding bills.
Front Desk Receptionist
Michigan Tech University
12.2011 - 03.2015
- Provided basic technical support for front office equipment, minimizing downtime.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Enhanced security by monitoring visitor access and issuing badges according to company protocols.
- Collected credit card/cash payments, processed transactions and updated relevant records.
Education
High School Diploma -
Lake Linden Hubbell High School
Lake Linden, MISkills
- Customer service
- Verbal and written communication
- Document preparation
- Complex Problem-solving
- HIPAA guideline compliance
- Phone etiquette
- Prioritization and time management
- Fast learner
- Critical thinking
Timeline
Secretary
Western UP Health Department
07.2021 - Current
Temp COVID-19 Scheduler
Portage Health
03.2021 - 05.2021
Receptionist
Cedar Valley Medical Specialist
03.2019 - 03.2020
Front Desk Receptionist
Upper Great Lakes Family Health Center
03.2015 - 03.2019
Front Desk Receptionist
Michigan Tech University
12.2011 - 03.2015
High School Diploma -
Lake Linden Hubbell High School
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