ASHLEY WILDEN
Mesquite,TX
Summary
Enthusiastic customer service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention, and revenue. Highly adept at training, managing, coaching, and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Stay at Home Mother
Myself
10.2022 - Current
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
Customer Service Manager
Seconds And Surplus
08.2021 - 07.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Created and reviewed invoices to confirm accuracy.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Organized and balanced multiple priorities within fast-paced environment.
- Answered and managed over 100 incoming and outgoing calls daily while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Drafted common document templates to reduce time spent creating documents from scratch.
Shift Manager and Catering Specialist
The Halal Guys
07.2017 - 05.2019
- Supervised day/night operations
- Balanced registers and safe before, during, and after every shift
- Completed daily/nightly checklists
- Closed and secured restaurant
- Completed catering orders as well as managed events
- Opened accounts for new catering customers
- Some field marketing experience
- Delivered Catering orders
Bookkeeper
Hobby Lobby
02.2014 - 03.2017
- Filed Accounts receivable/Accounts payable invoices
- Processed mail & balanced all registers from previous day
- Scanned invoices to corporate
- Kept Binders of all Cashier reports, department totals, and sales
- Managed over 150 phone calls per day by relaying messages to correct department
- Completed monthly ledgers.
Receptionist/Assistant
Southern General Agency Of TX
10.2012 - 10.2013
- Managed high volume inbound and outbound calls
- Emailed agents correct information on risks or submissions
- Processed mail, Scanned documents into file, and entered submissions into program before logging them into submission log, and checked pending cancellations daily
- Made notes in all files and ordered inspections & MVR's when needed
- Created/typed endorsements & worked inspections
- Made renewal lists & created Binder Logs
- Used Infix and OMNI, created files for new businesses/risks
- Sent out renewal/ Non-renewal letters,
- Entered notices of Premium Finance into program.
Education
Certification - Xactimate
National Institute of Adjusting
Irving10.2023
Certification of Completion - Computer Literacy
Heart And Hands of East Texas
Lindale, TX05.2023
License Obtained In All Lines -
National Institute of Adjusting
Irving, TX08.2022
Skills
- Providing excellent customer service with upbeat and positive personality by understanding individual customers and their needs, and attempting to resolve their concerns
- Customer Account Management
- Efficient and detail-oriented with exceptional data entry and call documentation
- Courteous with strong service mindset by building customer trust and loyalty
Certification
CPR/AED/First Aid Certification
Microsoft Word Office
Microsoft Excel Office
Microsoft Powerpoint Office
Google Docs
Mac OS
Windows 10
Timeline
Stay at Home Mother
Myself
10.2022 - Current
Customer Service Manager
Seconds And Surplus
08.2021 - 07.2022
Shift Manager and Catering Specialist
The Halal Guys
07.2017 - 05.2019
Bookkeeper
Hobby Lobby
02.2014 - 03.2017
Receptionist/Assistant
Southern General Agency Of TX
10.2012 - 10.2013
Certification - Xactimate
National Institute of Adjusting
Certification of Completion - Computer Literacy
Heart And Hands of East Texas
License Obtained In All Lines -
National Institute of Adjusting