Ashley Wilder
Knoxville,TN
Summary
Seasoned Clinic Manager with background in overseeing daily operations, streamlining administrative processes, and enhancing patient satisfaction. Strong leadership skills coupled with ability to develop and implement strategic plans. Notable success in improving clinic efficiency and productivity while ensuring compliance with healthcare regulations. Skilled at fostering team collaboration and driving continuous improvement initiatives.
Overview
12
12
years of professional experience
Work History
Clinic Manager
Optimal Health Services
Knoxville, TN
04.2016 - Current
- Assisted with the hiring, training and scheduling of clinic staff.
- Coordinated patient referrals to specialists or other healthcare providers as needed.
- Monitored inventory levels of medical supplies and ordered additional items when needed.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Resolved customer complaints regarding clinical services in a timely manner.
- Communicated with patients with compassion while keeping medical information private.
- Organized and maintained patient records in accordance with applicable laws and regulations.
- Established policies and procedures for efficient front desk operations at the clinic.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Collaborated with physicians on developing treatment plans for individual patients.
- Explained policies, procedures and services to patients.
- Facilitated communication between various departments within the clinic organization.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Monitored daily operations of the clinic, including appointment scheduling, triage, billing and collection activities.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Conducted regular staff meetings to review changes in protocol or discuss any issues that may arise.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
Certified Nursing Assistant
North Knoxville Medical Center
Powell, TN
11.2012 - 06.2015
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Documented activities and recorded information in EMR system.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Helped residents walk with or without self-help devices.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Triaged patients to award priority to patients with more severe complications.
- Attended training to validate or refresh basic professional skills.
- Monitored patients' condition and reported changes in status or acuity to nurses.
- Conducted daily rounds on assigned units observing condition of patients and providing support when necessary.
- Took blood pressure measurements and reported to nurse or physician if above or below normal levels.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Offered information, support and comfort to patient families.
- Provided emergency life-saving measures as needed for cardiac arrest, respiratory failure and shock victims.
- Responded to cardiac monitor alarms and other codes requiring immediate response.
- Safely transferred patients to wheelchair or stretchers for transportation to other departments.
Education
High School Diploma -
Bearden High School
Knoxville, TN05-2012
Skills
- Goal setting
- Customer service
- Time management
- Work prioritization
- Excellent communication
- Data entry
- Attention to detail
- Relationship building
- Computer skills
- Organization
Timeline
Clinic Manager
Optimal Health Services
04.2016 - Current
Certified Nursing Assistant
North Knoxville Medical Center
11.2012 - 06.2015
High School Diploma -
Bearden High School
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