Mia Smith
Upper Marlboro,MD
Summary
Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards.
Overview
3
3
years of professional experience
Work History
Cashier
Giant Food
Rockville, MD
04.2023 - Current
- Greeted customers and answered their questions about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, and processed payments by cash, check, credit card, gift card, or automatic debit.
- Counted money in the cash drawer at the beginning of the shift to ensure that amounts were correct and had sufficient change.
- Issued receipts, refunds, credits, or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Ensured compliance with all safety regulations within the store environment.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Assistant
Beauty Bar Salon
Washington, DC
07.2021 - 08.2022
- Provided support to existing staff on various tasks and duties.
- Assisted in the preparation of beauty treatments for clients, including facials and waxing.
- Helped maintain a clean and organized work area by stocking shelves and tidying up after each client.
- Performed basic manicures and pedicures according to customer specifications.
- Demonstrated product usage techniques to customers, such as how to apply makeup or use hair styling tools.
- Maintained inventory of beauty supplies, restocked shelves when needed and notified management when additional items were required.
- Greeted customers upon arrival at salon and spa, answered questions regarding services offered, scheduled appointments as necessary.
- Described merchandise and explained use, operation and care.
Education
High School Diploma -
Fredrick Douglas High School
Upper Marlboro, MD05-2022
Skills
- Drawer balancing
- Product Recommendations
- Returns processing
- POS Systems
- Call handling
- Goal-Oriented
- De-Escalation Techniques
- Complaint Handling
- Customer Service
References
References available upon request.
Timeline
Cashier
Giant Food
04.2023 - Current
Assistant
Beauty Bar Salon
07.2021 - 08.2022
High School Diploma -
Fredrick Douglas High School