Ashley Wilkins
Gainesville,GA
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
16
16
years of professional experience
Work History
Cashier
Target
05.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Call Center Representative
Hollis Cobb Associates
07.2020 - 12.2023
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Food Service Worker
Northeast Georgia Medical Center
06.2016 - 06.2020
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Delivered food to the patients for breakfast, lunch, and dinner.
Cashier Team Lead
McDonald's
03.2008 - 04.2016
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Education
High School Diploma -
Gainesville High School
Gainesville, GA05.2005
Skills
- Customer Assistance
- Product Restocking
- Drawer Balancing
- Returns Processing
- Cash Register Operation
- Customer Service
- POS Systems
- Staff Mentoring
Timeline
Cashier
Target
05.2023 - Current
Call Center Representative
Hollis Cobb Associates
07.2020 - 12.2023
Food Service Worker
Northeast Georgia Medical Center
06.2016 - 06.2020
Cashier Team Lead
McDonald's
03.2008 - 04.2016
High School Diploma -
Gainesville High School