Ashley Wilkinson
Baytown,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
9
9
years of professional experience
Work History
Call Center Representative
Alorica
03.2020 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Supervisor
World Duty Free Group
01.2019 - 03.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Security Guard Officer
Allied Universal Security Services
01.2016 - 03.2019
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
- Reported irregularities such as fire and safety hazards to maintenance.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Delivery Driver
Waitrapp
01.2016 - 01.2019
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Caregiver
Home Health Care Baytown
02.2015 - 01.2016
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Education
No Degree - Business
Lee College
Baytown, TXHigh School Diploma -
Ross Sterling High
Baytown, TX07.2013
Skills
- Call Control
- Payment Processing
- Complaint Resolution
- Customer Service
- Inbound Phone Call Management
- Calm Disposition
- Customer-Oriented
Timeline
Call Center Representative
Alorica
03.2020 - Current
Supervisor
World Duty Free Group
01.2019 - 03.2020
Security Guard Officer
Allied Universal Security Services
01.2016 - 03.2019
Delivery Driver
Waitrapp
01.2016 - 01.2019
Caregiver
Home Health Care Baytown
02.2015 - 01.2016
No Degree - Business
Lee College
High School Diploma -
Ross Sterling High