Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ASHLEY WILLARD

Acworth,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills. Ready to help the team achieve company goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Housekeeper

Maine Stay Suite/Sleep Inn
09.2020 - 05.2022
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Maintained spotless environment for guests through diligent daily housekeeping tasks.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.

Cashier

Hardees Restaurant
01.2014 - 03.2016
    • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
    • Streamlined checkout process for increased efficiency and reduced waiting times.
    • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
    • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
    • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
    • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
    • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
    • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
    • Ensured compliance with company policies and procedures while processing transactions efficiently.
    • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
    • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
    • Greeted customers entering store and responded promptly to customer needs.
    • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
    • Worked flexible schedule and extra shifts to meet business needs.
    • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
    • Assisted customers with returns, refunds and resolving transaction issues.
    • Addressed customer needs and made product recommendations to increase sales.
    • Performed cash, card and check transactions to complete customer purchases.
    • Worked with floor team and managers to meet wide range of customer needs.
    • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

GED -

USAClassroom (Online GED Preparation )
Cartersville, GA

No Degree -

Woodland High School
Cartersville, GA

Skills

  • Customer Service
  • Active Listening
  • Communication
  • Adaptability and flexibility
  • Time management
  • Organizational skills
  • Problem-solving

Certification

  • Introduction to Caregiving-Completed November 09,2023 (Certificate) Alison.com
  • Caring for the Elderly and Disabled-Completed November 28,2023(Diploma)
  • CPD Certified

Timeline

Housekeeper

Maine Stay Suite/Sleep Inn
09.2020 - 05.2022

Cashier

Hardees Restaurant
01.2014 - 03.2016

GED -

USAClassroom (Online GED Preparation )

No Degree -

Woodland High School

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ASHLEY WILLARD