Ashley Willems
Summary
I am a hardworking, dedicated individual with excellent customer service skills along with multitasking and time management abilities. I am devoted and motivated in giving each customer a positive and memorable experience. I am also a very organized and dependable candidate successful at managing multiple priorities with a positive attitude and more than willing to take on added responsibilities to meet team & company goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Head Caterer/Waitress/Restaurant Hostess
Micheal's Cafe And Catering
03.2015 - 06.2019
- Managed & monitored activity in the restaurant to keep constant and efficient flow.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Prepared dining room for service by cleaning, organizing tables and placing table settings.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coordinated with various vendors to establish necessary supplies for events.
- Followed food safety practices and sanitation guidelines.
- Assisted in set up and break down of each event
- Maintained customer satisfaction
- Having a positive & uplifting attitude towards clients and coworkers
Housekeeper
Maid Perfect Of Charleston
07.2019 - 04.2023
- Vacuumed floors and dusted furniture to maintain an organized and professional experience
- Used cleaning chemicals following proper guidelines & safety protocols
- Cleaned building floors by sweeping, mopping & scrubbing
- Interacted in a professional manner with clients and guests while performing daily duties
- Maintained clean and comfortable environments in commercial, residential, rental, and post construction properties.
- Adhered to professional house cleaning checklist.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Instacart Shopper
Instacart
03.2021 - 03.2023
- Loaded and unloaded orders at customer's homes or locations.
- Maintained high satisfaction ratings by completing orders quickly and making high quality selections for customers.
- Served customers with knowledgeable and friendly support at every stage of shopping and purchasing.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective & safe routes.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products, and kept frozen and perishable foods cold or fresh
- Secured and stored items until customer pickup or drop off
- 5 star rating from customers along with outstanding customer interaction
Education
Certification - Paralegal Certification
Spartanburg Methodist College
Spartanburg, SCSome College - Organ Performance
Converse College
Spartanburg, SCHigh School Diploma -
Spartanburg High School
Spartanburg, SC05.2008
Skills
- Decision-Making Skills
- Health and Safety Compliance
- Flexible Schedule
- Verbal & Written Communication
- Prioritization
- Attention to Detail
- Planning & Organization Skills
- Excellent Customer Service
- Leadership & Problem Solving
- Good Work Ethic
- Dependable, Reliable & Trustworthy
Certification
Paralegal Certification
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Instacart Shopper
Instacart
03.2021 - 03.2023
Housekeeper
Maid Perfect Of Charleston
07.2019 - 04.2023
Head Caterer/Waitress/Restaurant Hostess
Micheal's Cafe And Catering
03.2015 - 06.2019
Certification - Paralegal Certification
Spartanburg Methodist College
Some College - Organ Performance
Converse College
High School Diploma -
Spartanburg High School