Ashley Williams
Bonaire,GA
Summary
Human Resources Professional and Army Veteran with an active Secret Clearance and 6+ years of proven experience in directing personnel, resource management, and adhering to regulations, balancing multiple projects all while still maintaining a focus on subordinate professional development. Accomplished measurable results while leading teams in a dynamic, fast-paced environment. Possess a comprehensive background in Human Resources, Executive-Level Support, and Office Management. Comprehensive experience drawing on cross-industry experience, sustainable strategies, thorough market analysis, collaborative brainstorming, and concentrated focus on process improvements. Proven performance in linking corporate vision with the delivery of desired results through empowerment, development, and utilization of people, processes, and technology.
Overview
12
12
years of professional experience
Work History
Retirement Representative
Empower Retirement
08.2022 - Current
- Promptly answer inbound calls and engage with our customers exclusively over the phone while providing education on a wide range of employer sponsored retirement plans
- Effectively identify the needs of our customers and offer tailored solutions that comply with plan rules and regulatory requirements
- Accurately process transactions such as withdrawals, loans, and contribution changes
- Enhance the participant experience by assisting our customers with website/app navigation
- Create a positive service experience by persistently seeking resolution.
Personal Banker
U.S. Bank
11.2021 - Current
- Personal Banker/Teller offering seven years of diversified experience
- Excellent communication and problem-solving skills
- Dedicated to achieving customer satisfaction and employee retention
- Able to focus on projects, develop strategies and meet or exceed company expectations
- Strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity
- To attain a position with a well-established organization that will lead to a secure future in the field of administration.
Client Relations Specialist
Vanguard
Charlotte, NC
07.2021 - 11.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Answered average of 66 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention
- Collaborated on new ways to improve processes and increase productivity
- Worked collectively with other teams to reach deadlines and meet customer expectations.
Personal Shopper
E-Commerce, Walmart
Warner Robins, GA
02.2020 - 05.2021
- Determined and applied appropriate product substitutions for out-of-stock items after consulting with e- commerce customers
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence
- Received and stocked merchandise to general sales floor and e-commerce- specific shopping areas, complying with prescribed organization and planning policies
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Virtual Customer Service Representative
Amazon
Warner Robins, GA
05.2020 - 08.2020
- Answered live online chats to give quick answers and solve problems faster
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers
- Helped customers navigate website to order Product or Service online for added convenience and access to larger inventory.
Activity Director's Assistant
Church Home Rehabilitation And Healthcare
Fort Valley, GA
02.2013 - 09.2019
- Worked with clients to improve life choices and maximize benefits of programs
- Detailed program operations and participant activities with comprehensive recordkeeping
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs
- Collaborated on program operations with Activity director , including offering feedback from participants and improvement recommendations.
Geospatial Engineer
Army National Gaurd
Macon, GA
08.2011 - 08.2017
- Implemented collected data to enhance design and development of drawings
- Worked closely with Senior Designer by providing program support and fulfilling delegated responsibilities
- Maintained accurate portfolio of drawings and designs
- Effectively educated colleagues and partners on project requirements to include knowledge of federal, local and state codes.
Education
Bachelor's degree - Psychology
Southern New Hampshire University
07.2023
Diploma -
Warner Robins High School
05.2011
Skills
- Time management
- Mobile applications
- Stocking
- Phone etiquette
- Cash handling
- E-commerce
- Military
- Sales
- Customer service
- Organizational skills
- Data collection
- POS
- Banking
- IVR
- Fraud
- SaaS
- Assessments
- HR: Compensation & benefits — Proficient
- August 2022
- Knowledge of compensation and benefits programs
- Full results: Proficient
- Work style:
- Reliability — Proficient
- September 2022
- Tendency to be reliable, dependable, and act with integrity at work
- Working with MS Word documents — Proficient
- June 2022
- Knowledge of various Microsoft Word features, functions, and techniques
- Work style: Professionalism — Proficient
- January 2022
- Tendency to be accountable, professional, open to feedback, and act with integrity at work
- Administrative assistant/receptionist — Completed
- February 2022
- Using basic scheduling and organizational skills in an office setting
- Full results: Completed
- Customer service — Proficient
- July 2021
- Identifying and resolving common customer issues
- Recruiting — Proficient
- Managing the candidate sourcing and selection process
- Customer focus & orientation — Proficient
- Responding to customer situations with sensitivity
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Planning for Retirement
- Tax Law Expertise
- Customer Complaint Resolution
- Financial Forecasting
- Financial Plan Development
- Attention to Detail
Additional Information
- Willing to relocate: Anywhere
Timeline
Retirement Representative
Empower Retirement
08.2022 - Current
Personal Banker
U.S. Bank
11.2021 - Current
Client Relations Specialist
Vanguard
07.2021 - 11.2021
Virtual Customer Service Representative
Amazon
05.2020 - 08.2020
Personal Shopper
E-Commerce, Walmart
02.2020 - 05.2021
Activity Director's Assistant
Church Home Rehabilitation And Healthcare
02.2013 - 09.2019
Geospatial Engineer
Army National Gaurd
08.2011 - 08.2017
Bachelor's degree - Psychology
Southern New Hampshire University
Diploma -
Warner Robins High School