ASHLEY WILLIAMS
Willow Grove,PA
Summary
Responsible, enthusiastic, and engaging in Management and Customer Service. Experienced in working with diverse populations. Excellent interpersonal and communication skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Ascensus
05.2023 - 02.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Supervisor
Company Voice
09.2021 - 05.2023
- Responsible for assisting customer service representatives with researching bank customers needs
- Responsible for managing the call queue and filling staffing gaps when necessary
- Responsible for taking escalated calls from customers in order to provide assistance with banking needs
- Assisted with closing and unlocking bank accounts
- Lead team meetings to provide my team with banking updates as well as train on new and upcoming changes to banking systems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
Front End Zone Supervisor
Walmart
10.2015 - 04.2017
- Responsible for all front end activities of the store including management of Cashiers, Maintenance, Cart personnel and Customer Service Supervisors
- Handled cash deposits and accounting functions
- Resolved disputes with customers while providing excellent customer service
- Was Employee of the Month first month on the job and was promoted from Customer Service Supervisor to Front End Zone Supervisor.
Department Manager
McDonald’s
09.2008 - 10.2015
- Performed Human Resource functions such as hiring, training, management and disciplinary functions of Crew Members
- Handled cash deposits and accounting functions
- Maintained supply ordering and food safety procedures
- Implemented promotional activities and events
- Was promoted from Crew Member to Shift Manager to Department Manager.
Education
High School Diploma -
Delaware Valley Charter High School
Philadelphia, PAMedical Assistant Certification -
Lincoln Technical Institute
Philadelphia, PA06.2011
Skills
- Call Management
- Data Entry
- Scheduling
- Product Knowledge
- Paperwork Processing
- Account updating
- Report Generation
References
Available Upon Request
Timeline
Customer Service Representative
Ascensus
05.2023 - 02.2024
Customer Service Supervisor
Company Voice
09.2021 - 05.2023
Front End Zone Supervisor
Walmart
10.2015 - 04.2017
Department Manager
McDonald’s
09.2008 - 10.2015
High School Diploma -
Delaware Valley Charter High School
Medical Assistant Certification -
Lincoln Technical Institute