Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Ashley Williams

Rocky Face,GA

Summary

Accomplished Touch-Up Inspector at Rowmark/Finishtek, adept in quality control and inspection reporting, with a proven track record of enhancing regulatory compliance through meticulous inspections. Skilled in critical thinking and strategic planning, I excel in fostering safety awareness and process improvements, significantly boosting operational efficiency and stakeholder satisfaction.

Overview

21
21
years of professional experience

Work History

Touch-Up Inspector

Rowmark/Finishtek
03.2014 - 03.2024
  • Prepared reports detailing findings of inspections, investigations, and tests.
  • Ensured compliance with industry regulations through meticulous attention to detail during inspections.
  • Upheld codes and regulations governing materials, processes, and procedures.
  • Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.

Customer Service Representative

Family Dollar
04.2007 - 05.2014
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Cashier

Wendys Restaurant
10.2005 - 04.2007
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier Team Lead

McDonald's
08.2003 - 10.2005
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.

Education

GED - Customer Service

Georgia Northwestern Technical College
Dalton, GA

Skills

  • Quality Control
  • Visual inspections
  • Inspection Reporting
  • Training and mentoring
  • Safety awareness
  • Valid drivers license
  • Clean Driving Record
  • Ethics and integrity
  • Strategic Planning
  • Process Improvements
  • Product Inspection
  • Inspection and Testing Reports
  • Critical Thinking
  • Documentation and Recordkeeping
  • Decision-Making

Work Type

Full Time

Work Location

On-Site

Timeline

Touch-Up Inspector

Rowmark/Finishtek
03.2014 - 03.2024

Customer Service Representative

Family Dollar
04.2007 - 05.2014

Cashier

Wendys Restaurant
10.2005 - 04.2007

Cashier Team Lead

McDonald's
08.2003 - 10.2005

GED - Customer Service

Georgia Northwestern Technical College

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Ashley Williams