Ashley Williams
Customer Service
Fort Worth,TX
Summary
Well-qualified in customer service with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
15
15
years of professional experience
Work History
Real Estate Leasing Agent
DS Brown Investments LLC
05.2024 - Current
- Streamlined the application process for prospective tenants, resulting in faster lease signings.
- Enhanced tenant satisfaction by swiftly resolving maintenance issues and coordinating repairs with vendors.
- Participated in ongoing professional development courses to remain up-to-date on industry standards and best practices.
- Developed strong relationships with property owners to ensure long-term partnerships.
- Assisted clients in navigating complex lease agreements, clarifying terms and conditions as needed.
- Maintained detailed records of all transactions, ensuring accurate documentation and timely followups.
- Provided exceptional customer service to both property owners and potential tenants, fostering loyalty and repeat business.
Customer Service Representative/Supermarket Cashier
Food Lion
03.2018 - 10.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
Signal Support Specialist (25U)
U.S Army
05.2012 - 05.2015
- Strengthened team dynamics with effective collaboration across various military units in joint training exercises involving signal support operations.
- Ensured uninterrupted power supply within the unit''s area of operations through installation, operation, and maintenance of generator sets.
- Maintained high standards of readiness, performing preventive maintenance checks on all assigned vehicles and equipment regularly.
- Promoted a culture of safety within the unit, adhering to established protocols when working with high voltage equipment or hazardous materials.
- Provided reliable logistical support as part of convoy operations during training exercises or real-world missions when necessary.
- Increased efficiency in equipment management, conducting inventory and maintenance checks on assigned communication assets.
- Safeguarded sensitive information through diligent COMSEC account management, ensuring proper handling of classified materials and encryption devices.
- Enabled effective communication among command staff by setting up, configuring, and maintaining tactical satellite systems.
- Assisted in the successful execution of numerous training events, ensuring seamless integration of signal support elements into overall exercise scenarios.
- Streamlined data transmission capabilities by configuring routers, switches, and other networking devices according to mission requirements.
- Supported mission success by establishing and operating battlefield radio systems during training exercises and deployments.
- Performed signal diagnostic functions to detect network interruptions and diagnose connection deficits.
- Handled all troubleshooting tasks for signal support services, which included radio, wire and battlefield automated systems.
- Improved operational readiness by providing technical assistance and training for local area networks.
- Enhanced communication capabilities by installing and maintaining signal support systems and networks.
- Demonstrated adaptability under pressure while providing signal support for humanitarian aid missions in disaster-stricken areas.
- Assisted in the development of signal operations plans that streamlined communication processes during critical missions.
Lead Sales Associate
Kmart, Sears Holding
08.2009 - 05.2012
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Monitored sales team performance and provided constructive feedback.
- Greeted customers and provided product advice to increase sales.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Performed inventory control procedures to manage stock.
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Trained new sales associates to ensure consistent performance across the team.
- Delivered excellent customer service for repeat business and referrals.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
Education
High School Diploma -
Deltona High School
Deltona, FL 05.2001 -
Skills
- Office Management
- Property Management
- File Management
- Customer Service
- Cash Handling
- Team Collaboration
- Customer service expertise
- Clear Communication
Timeline
Real Estate Leasing Agent
DS Brown Investments LLC
05.2024 - Current
Customer Service Representative/Supermarket Cashier
Food Lion
03.2018 - 10.2020
Signal Support Specialist (25U)
U.S Army
05.2012 - 05.2015
Lead Sales Associate
Kmart, Sears Holding
08.2009 - 05.2012
High School Diploma -
Deltona High School
05.2001 -
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