Ashley Williams

• Identified areas of improvement in customer service processes and suggested changes accordingly.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Maintained a high level of professionalism when dealing with difficult customers.
• Developed strong relationships with customers by providing personalized assistance and support.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Conducted regular follow-up calls with customers after resolving their issues.

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Collaborated with management on developing strategic plans for achieving business goals.
• Maintained accurate records of sales transactions using point-of-sale systems.
• Assisted sales team with completing customer transactions and managing issues.
• Completed store opening and closing procedures, including counting drawers and managing security.
• Ran weekly inventory reports to verify highest grossing products were properly stocked and readily available.
• Trained new associates in successful sales and performance strategies.
• Demonstrated exemplary customer service by engaging clients on sales floor.
• Developed monthly team action plans and monitored progress.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Associate Trainer - Panera Bread, LLC

• Performed continuous evaluations of employee techniques and implemented corrective actions.
• Coached and provided feedback to employees and managers to support ongoing people development.
• Lead group training sessions during company rollouts.
• Completed all work tasks in correct and compliant manner in order to set good example.
• Participated in workshops and seminars as continuous improvement activities for curriculum development and enhancement.

Production Zone Leader - Panera Bread, LLC

• Lead team of associates in delivering excellent guest service
• Provided coaching and feedback to production team to support ongoing people development
• Managed breaks, cleaning schedules, and routine checklists to reinforce standards.
• Time management
• Team building
• Assisted in monitoring trainee performance to identify gaps in training.
• Conducted assessments of employee understanding and performance.
• Demonstrated correct procedures and compliance with standards at all times.
• Trained up to 5 new employees per month on procedures such as production line and register.

• Resolved customer complaints and reported issues to senior management.
• Sustained safety protocol to ensure proper, cost-effective and safe handling of equipment and materials.
• Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
• Delivered successful training to more than 50 employees during 7 year tenure, educating on successful work processes and productivity strategies
• Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands