Ashley Williams
Reno,NV
Summary
Skilled seamstress with experience in high-volume workplaces. Strong customer service background in contexts ranging from retail to restaurants and bars to busy local music venues. Looking for a position where these skills can be utilized to provide superior customer satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Service /Asst Mgr
Junkee Clothing Exchange
02.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Lead Seamstress
Reno Uniforms
02.2020 - 02.2023
- Performed alterations and uniform branding per client specifications; clients included local law enforcement agencies as well as medical offices
- Special skills include adding buttons and button holes; zipper installation and replacement; tailoring on difficult fabrics and other uniform pieces.
Bartender & Security
Jub Jub's Thirst Parlor
08.2017 - 12.2020
- Provided excellent customer service while maintaining a comfortable and safe atmosphere for both new guests and regulars, whether in the barroom or the showroom during concerts, where customers numbered in the hundreds
- Responsible for opening and closing procedures, including counting the drawer and preparing cash drops; maintaining stock; general housekeeping duties.
Seamstress
Patagonia
09.2016 - 06.2017
- Performed repairs on down jackets and waterproof outerwear using specialty industrial machinery; additionally performed routine maintenance on machinery
- Responsibilities included maintaining a clean and safe working environment while working under a deadline.
Education
Skills
- Current Nevada Alcohol Awareness certification
- Guest satisfaction
- Retail sales and merchandising
- Specialized experience in sewing and alterations
- Maintaining long-lasting relationships with customers and clients
- Basic accounting and cash handling
- Dedication to clean, safe and friendly workspaces
- Clerical skills
Timeline
Customer Service /Asst Mgr
Junkee Clothing Exchange
02.2024 - Current
Lead Seamstress
Reno Uniforms
02.2020 - 02.2023
Bartender & Security
Jub Jub's Thirst Parlor
08.2017 - 12.2020
Seamstress
Patagonia
09.2016 - 06.2017
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