Ashley Williams
Monroe,LA
Summary
Frequently praised as hard-working by peers, I can be relied upon to help your company achieve its goals. Proactive professional with many years of experience and a proven knowledge of customer driven management, entrepreneurial leadership and long-range planning. Aiming to leverage my abilities to successfully fill the customer service role at your company.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Qualfon
11.2022 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Tracked customer service cases and updated service software with customer information.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative
DSS/Medicaid questionnaire
06.2020 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
TTEC
07.2021 - 02.2022
- Assisted customers with their insurance policy information
- Updating Policy
- Signing customers up for insurance policy
Customer Service
Best Western
02.2019 - 06.2020
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Met customer service goals and exceeded customer expectations.
Customer Sales and Service Expert
Accent Marketing/Weight Watchers
03.2018 - 11.2019
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Handled calls promptly and with courteous professionalism.
- Completed call documentation while speaking with customers.
- Processed orders, service requests and applied information to customers.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Researched client requests to create best possible solutions for diverse needs.
Customer Service Associate
Kohl's
01.2006 - 06.2007
- Addressed customers courteously using suitable methods and problem-solving skills
- Followed up with customers regarding product functionality and overall satisfaction
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Investigated and researched issues to determine root causes and appropriate resolution methods.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
Education
Early Childhood Development -
Louisiana Delta Community College
Monroe, LAParalegal Certificate In Criminal Justice -
BlackStone
Monroe, LA11.2019
West Monroe High School
West Monroe, LA05.2009
Skills
- I can type 48 WPM
- I have Excellent Customer Service Skills
- I can multitask
- Focus and Follow-Through
- Providing Feedback
- Active Listening
- Microsoft Word
- Managing Multiple Tasks
- Microsoft Excel
Certification
Paralegal Certificate
Timeline
Customer Service Representative
Qualfon
11.2022 - 05.2023
Customer Service Representative
TTEC
07.2021 - 02.2022
Customer Service Representative
DSS/Medicaid questionnaire
06.2020 - 05.2022
Customer Service
Best Western
02.2019 - 06.2020
Customer Sales and Service Expert
Accent Marketing/Weight Watchers
03.2018 - 11.2019
Customer Service Associate
Kohl's
01.2006 - 06.2007
Paralegal Certificate In Criminal Justice -
BlackStone
West Monroe High School
Early Childhood Development -
Louisiana Delta Community College