Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashley Williams

Monroe,LA

Summary

Frequently praised as hard-working by peers, I can be relied upon to help your company achieve its goals. Proactive professional with many years of experience and a proven knowledge of customer driven management, entrepreneurial leadership and long-range planning. Aiming to leverage my abilities to successfully fill the customer service role at your company.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Qualfon
11.2022 - 05.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Tracked customer service cases and updated service software with customer information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Customer Service Representative

DSS/Medicaid questionnaire
06.2020 - 05.2022


  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service Representative

TTEC
07.2021 - 02.2022
  • Assisted customers with their insurance policy information
  • Updating Policy
  • Signing customers up for insurance policy

Customer Service

Best Western
02.2019 - 06.2020
  • Counted money in drawers at beginning and end of each shift.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Met customer service goals and exceeded customer expectations.

Customer Sales and Service Expert

Accent Marketing/Weight Watchers
03.2018 - 11.2019


  • Maintained working knowledge of products, accounts, representatives, tools and systems.
  • Handled calls promptly and with courteous professionalism.
  • Completed call documentation while speaking with customers.
  • Processed orders, service requests and applied information to customers.
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.
  • Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
  • Researched client requests to create best possible solutions for diverse needs.

Customer Service Associate

Kohl's
01.2006 - 06.2007
  • Addressed customers courteously using suitable methods and problem-solving skills
  • Followed up with customers regarding product functionality and overall satisfaction
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Investigated and researched issues to determine root causes and appropriate resolution methods.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Informed customers about special promotions and provided detailed information for various products.

Education

Early Childhood Development -

Louisiana Delta Community College
Monroe, LA

Paralegal Certificate In Criminal Justice -

BlackStone
Monroe, LA
11.2019

West Monroe High School
West Monroe, LA
05.2009

Skills

  • I can type 48 WPM
  • I have Excellent Customer Service Skills
  • I can multitask
  • Focus and Follow-Through
  • Providing Feedback
  • Active Listening
  • Microsoft Word
  • Managing Multiple Tasks
  • Microsoft Excel

Certification

Paralegal Certificate

Timeline

Customer Service Representative

Qualfon
11.2022 - 05.2023

Customer Service Representative

TTEC
07.2021 - 02.2022

Customer Service Representative

DSS/Medicaid questionnaire
06.2020 - 05.2022

Customer Service

Best Western
02.2019 - 06.2020

Customer Sales and Service Expert

Accent Marketing/Weight Watchers
03.2018 - 11.2019

Customer Service Associate

Kohl's
01.2006 - 06.2007

Paralegal Certificate In Criminal Justice -

BlackStone

West Monroe High School

Early Childhood Development -

Louisiana Delta Community College
Ashley Williams