Ashley Williams
Charlottesville,VA
Summary
Highly driven, successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining, and entertainment offerings. Extensive background in hotel management.
Overview
8
8
years of professional experience
Work History
General Manager
Residence Inn by Marriott Greenville (Same company)
Greenville
09.2022 - 09.2024
- Oversee the day-to-day operations of the hotel
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
Task Force Specialist
Hospitality America, Inc. (Same company from previous jobs)
Greenville
10.2021 - 09.2022
- Provided technical support for customers in resolving complex issues.
- Exercised versatility in fast-paced, agile work environments.
- Defined team directions and provided guidance to members.
- Coordinated with other departments to ensure efficient workflow processes.
- Developed and implemented specialized procedures for customer service operations.
Assistant General Manager
Hampton Inn & Suites
Roanoke, VA
07.2018 - 10.2021
- Engaged team members and improved performance by delivering daily updates and conducting meetings to obtain feedback and convey new policies.
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Monitored inventory levels and placed orders for new stock as needed.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
Front Office Manager
Hampton Inn & Suites
Roanoke, VA
04.2018 - 07.2018
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Ensured proper maintenance of check-in and check-out log books, reservation logs and other related documents.
- Established strong relationships with corporate clients in order to foster repeat business opportunities.
Sales Coordinator
Hampton Inn & Suites
Roanoke, VA
10.2016 - 04.2018
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
- Assisted with budgeting, forecasting and tracking of sales performance against goals.
- Planned promotional events such as trade shows and conferences for new products launch or existing product promotion.
- Performed follow-up calls with customers after each sale was completed.
- Monitored competitors' activities to stay ahead of the competition.
- Input customer data into system, updating information regularly with changes to buying habits.
- Coordinated and finalized sales proposals to complete purchases.
Education
High School Diploma -
Buckingham County High School
Buckingham, VA06.2007
Skills
- Team Leadership Expertise
- Scheduling
- Budgeting
- Sales
- Staff Management
- Inventory Control
- Sales Goals
- Employee Training
- Guest Services
- Cash Handling
- Financial Reporting
- Sales Reporting
- Quality Management
- Performance Appraisals
- Point of Sale Systems
- Client Account Management
- Training and Development
- Conflict Resolution
- Consistently meet goals
- Effective leader
- Relationship building
- Deadline-oriented
- Staff training/development
- P&L Management
- Budget Analysis
References
References available upon request.
Timeline
General Manager
Residence Inn by Marriott Greenville (Same company)
09.2022 - 09.2024
Task Force Specialist
Hospitality America, Inc. (Same company from previous jobs)
10.2021 - 09.2022
Assistant General Manager
Hampton Inn & Suites
07.2018 - 10.2021
Front Office Manager
Hampton Inn & Suites
04.2018 - 07.2018
Sales Coordinator
Hampton Inn & Suites
10.2016 - 04.2018
High School Diploma -
Buckingham County High School
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