ASHLEY WILLIAMS
Summary
Possesses versatile skills in Human Resource and Payroll collaboration. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.
Overview
6
6
years of professional experience
Work History
HUMAN RESOURCE ASSOCIATE
Charles Schwab
11.2023 - Current
- Resolve HR policy cases, ensuring compliance and clarity for employees and job applicants.
- Explain company policies pertaining to benefits, leave of absence request including Short Term Disability, Family Medical Leave and Parental Leave.
- Assist People Leader/Directors with managing my team inquiries, workday navigation, and paid time off inquiries.
- Assist in updating company policies regularly to ensure alignment with current industry standards and best practices in human resources management.
PAYROLL SPECIALIST
Insperity
06.2022 - 11.2023
- Process multi-state payroll for multiple clients.
- Assisted in auditing payroll processes and identifying and resolving discrepancies.
- Worked with clients with inquiries regarding their employees paychecks, deductions amount, and garnishment wages.
- Processed manual checks for employees in accordance with company policies.
- Calculated wages, deductions and bonuses in accordance with company policies.
LOAN CLOSER
Mr. Cooper Mortgage
10.2020 - 06.2022
- Manage a pipeline of 80 or more loans for processing.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Handled any conditions sent from underwriting departments.
- Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
- Assisted homeowners in understanding complex financial documents required for completing their loan applications successfully.
CUSTOMER SERVICE ASSOCIATE
U.S Bank
08.2018 - 10.2020
- Handled homeowner calls with prompt responses, ensuring high customer satisfaction
- Enhanced team performance by supporting peers and supervisors as a Subject Matter Expert
- Resolved complex mortgage issues as an Escalation Specialist, improving resolution times
- Thoroughly analyzed customer inquiries before escalation, providing accurate information
- Developed innovative approaches to unique assignments from supervisors, demonstrating adaptability and problem-solving skills while contributing to departmental goals
Education
ASSOCIATE OF ARTS - BUSINESS ADMINISTRATION
Coahoma Community College
Clarksdale, MS05.2008
Skills
- Payroll Administration
- HR Policies Implementation
- Organizational Development
- Complex Problem-Solving
- Customer service delivery
Timeline
HUMAN RESOURCE ASSOCIATE
Charles Schwab
11.2023 - Current
PAYROLL SPECIALIST
Insperity
06.2022 - 11.2023
LOAN CLOSER
Mr. Cooper Mortgage
10.2020 - 06.2022
CUSTOMER SERVICE ASSOCIATE
U.S Bank
08.2018 - 10.2020
ASSOCIATE OF ARTS - BUSINESS ADMINISTRATION
Coahoma Community College