Summary
Overview
Work History
Education
Skills
Baptist Health Service award
Timeline
Generic

ASHLEY WILLIAMS

Miramar,FL

Summary

Professional Healthcare administrator with over 13+ years of experience in managing employees and working both front and back office. My passion is leading and creating a positive work environment by training healthcare personnel across multiple scheduling hospital systems to promote teamwork and compassion for each other and our patients each day.

Overview

14
14
years of professional experience

Work History

Case Review Specialist

Oncohealth
09.2022 - Current
  • Intake preauthorization request via phone, email, fax ensuring processed within timely metrics
  • Reviewed high-priority cases with heightened attention to detail, mitigating potential risks associated with non-compliance issues.
  • Evaluated existing procedures against regulatory requirements, identifying gaps and recommending improvements where necessary.
  • Identified areas of improvement in operational workflows, leading to increased productivity and reduced errors.
  • Electronically labeling records, reviewing medical records, contacting physician’s offices to obtain medical records to help process prior authorizations
  • Assist with facilitating Oncology prior authorizations for chemotherapy drugs
  • Working alongside with clinical and non-clinical staff to facilitate case decisions within obligated turnaround times
  • Assisting in high volume call center when needed to help providers, insurance members, and health plan payers with insurance and prior authorization needs

Lead Oncology Treatment Scheduling Coordinator

Baptist Health South Florida/ Boca Regional Hospital
08.2014 - 09.2022
  • Access staffing and scheduling situations and manage the flow of the scheduling department
  • Provide support and advise the department with the Practice manager
  • Register and schedule appointments for patients in multiple systems throughout the hospital
  • Fully trained in Powerchart, Schappbook, Star, Medonc Aria, Centricity
  • Assist in a high-volume call center when needed
  • Identify and verify insurance
  • Collect and document copayments, deductibles and deposits
  • Ensure pre-certifications meet guidelines by the insurance for each service
  • Provide direction and Lead the department in the Practice manager's absence
  • Assist and train any new or existing employees
  • Assist in stressful emergency and stress-related situations and step in to enhance patient care and a satisfying experience
  • Understanding Oncology medical terminology in patient care along with scheduling and managing chemotherapy treatments and radiology diagnostic schedule
  • Incorporated and assisted with a training manual for LCI department
  • Daily managing billing for Tc charges
  • Override schedule and assist in overall managing of the practice schedules
  • Scheduling diagnostic tests all throughout the hospital systems
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Streamlined communication between departments for improved schedule adherence and reduced conflicts.
  • Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout the organization.

Assistant Manager/Medical Assistant/ Front Desk/ Authorization

Dr. Lal Bhagchandani / Northwest Hospital
03.2011 - 08.2014
  • I obtained medical histories for patients
  • I record patient vital signs
  • I assist physicians with examinations, along with collecting and preparing laboratory specimens
  • I prepare and administer medications
  • I will telephone prescriptions to a pharmacy as directed
  • I answer telephone calls and schedule appointments
  • I assist in authorization in medications as needed
  • I coordinated procedures, assist with procedures and answer health questions that may arise from patients
  • I assist physicians in setting up EMR systems and collected copay, deductibles, verified insurances, Authorization of procedures and appointments
  • I assist the doctor with payroll in the office
  • I set up a presentation for lectures with physicians
  • I worked with DME companies and physicians to help patients with fittings for equipment as needed
  • I manage and assist with dictation and editing for a physician, Marketing for the physician for his practice
  • Arranged luncheons for his marketing lectures
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Education

Medical Assistant Diploma - Other

Keiser Career College
Greenacres, Florida
06.2008

High school or equivalent -

Boynton Beach Community High School
Boynton Beach, Florida
05.2005

Skills

  • Management

  • Coaching and Mentoring

  • Task Delegation

  • Teamwork and Collaboration

  • Problem-Solving

  • Time Management

  • Problem-solving abilities

  • Multitasking

  • Excellent Communication

  • Team Collaboration

  • Organizational Skills

  • Active Listening

  • Effective Communication

    • Adaptability and Flexibility

    Decision-Making

    Self Motivation

    Customer Relationship Management

    Conflict Resolution

Baptist Health Service award

I received the Boca Regional /Baptist hospital Service award banquet in 2019.

Timeline

Case Review Specialist

Oncohealth
09.2022 - Current

Lead Oncology Treatment Scheduling Coordinator

Baptist Health South Florida/ Boca Regional Hospital
08.2014 - 09.2022

Assistant Manager/Medical Assistant/ Front Desk/ Authorization

Dr. Lal Bhagchandani / Northwest Hospital
03.2011 - 08.2014

Medical Assistant Diploma - Other

Keiser Career College

High school or equivalent -

Boynton Beach Community High School

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ASHLEY WILLIAMS