Ashley Williams
Houston,TX
Summary
Healthcare professional with 8 years of experience as an organized and patient Service Representative. Committed to patient advocacy and education, dedicated to ensuring efficiency in all aspects of healthcare delivery. Proficient in coordinating busy offices, excelling at maintaining professionalism even in the most stressful situations.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Houston Methodist
05.2022 - Current
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Used EPIC to schedule appointments.
Admitting Representative 1
Houston Methodist Hospital
03.2019 - 05.2022
- Adhere to EMTALA and HIPAA rules and regulation
- Notary service
- Adhere to all Medicare and Medicaid rules.
- Verified patient details and insurance coverage and collected co-pays.
- Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
- Calculated collectible amount due for procedures.
- Registered patients for labs, surgeries and radiology.
- Facilitated communication between patients and various departments and staff.
- Answered incoming calls, scheduled appointments and filed medical records.
Informaton Representative
Houston Methodist
07.2018 - 03.2019
- Provide general information to guests and employees
- Look up patient for income guest and give general directions.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Housekeeper
Houston Methodist
10.2016 - 07.2018
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Adhered to professional house cleaning checklist.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Verified cleanliness and organization of storage areas and carts.
- Dusted picture frames and wall hangings with cloth.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Bookkeeper
Kroger
03.2014 - 09.2016
- Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing.
- Maintained and processed invoices, deposits, and money logs.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Calculate total payments received during time period and reconcile this with total sales
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately
- Cash checks for customers
- Pay company bills by cash, vouchers, or checks
- Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Completed payroll for employees and maintained detailed records of procedures.
Cashier
Kroger
05.2013 - 03.2014
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Associate of Science - Health Sciences
Houston Community College
Houston, TX05-2027
High School Diploma -
Evan E. Worthing High School
Houston06-2012
Skills
Patient greeting
Interpreting physician orders
Appointment confirmation
Appointment Scheduling
Check-in coordination
Insurance verifying
Medical terminology knowledge
Scheduling appointments
HIPAA Compliance
Customer Service
Patient admitting
EPIC
Timeline
Patient Service Representative
Houston Methodist
05.2022 - Current
Admitting Representative 1
Houston Methodist Hospital
03.2019 - 05.2022
Informaton Representative
Houston Methodist
07.2018 - 03.2019
Housekeeper
Houston Methodist
10.2016 - 07.2018
Bookkeeper
Kroger
03.2014 - 09.2016
Cashier
Kroger
05.2013 - 03.2014
Associate of Science - Health Sciences
Houston Community College
High School Diploma -
Evan E. Worthing High School