Demitria Minor
Jackson,MS
Summary
Dedicated Customer Service Representative providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Dollar General Store
Jackson, MS
01.2023 - 11.2024
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Provided accurate information about products and services to customers.
- Resolved customer complaints promptly and efficiently.
- Strengthened customer retention by offering discount options.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Customer Service Cashier
Taco Bell
Jackson, MS
12.2020 - 06.2022
- Maintained accurate records of transactions using the point-of-sale system.
- Maintained work area and kept cash drawer organized.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Counted and balanced cashier drawers.
- Resolved customer complaints in a professional manner.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Answered phone calls to assist customers with questions and orders.
- Offered customers carry-out service at completion of transaction.
Warehouse Worker
Helping Hands Foundation
Houston, TX
10.2019 - 11.2020
- Assisted in packaging and labeling of products for shipment.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Maintained accurate inventory records using computerized tracking systems.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
Education
High school diploma -
Natchez High School
Natchez, MS11.2021
Skills
- Warehouse distribution
- Warehouse experience
- Order picking
- Packaging
- Cleaning
- Forklift
- Manufacturing
- Stocking
- Shipping & receiving
- Reach truck
- Supervising experience
- Materials handling
- High-energy attitude
- Complaint resolution
- Account updating
- Customer service
Personal Information
Willing To Relocate: Anywhere
Timeline
Customer Service Representative
Dollar General Store
01.2023 - 11.2024
Customer Service Cashier
Taco Bell
12.2020 - 06.2022
Warehouse Worker
Helping Hands Foundation
10.2019 - 11.2020
High school diploma -
Natchez High School
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