Ashley Williams
Johnson City,TN
Summary
As a successful Development Manager, I bring a wealth of experience in project management, team leadership, and strategic planning in development roles. I'm genuinely passionate about the power of effective communication and collaboration to help bring our projects to life. Throughout my journey, I've been called to nurture individuals, helping them showcase their unique talents while ensuring our companies deliver projects on time and keep achieving the organizational goals together!
Overview
16
16
years of professional experience
1
1
Certification
Work History
Human Resources Manager
Partner Industrial
10.2023 - Current
- Developed and implemented a performance management system that tailored learning styles to better support individual goals while aligning goals with company objectives, fostering a culture of continuous improvement.
- Conducted detailed internal investigations, addressing employee concerns with empathy, offering mediation techniques while promoting fairness, transparency, and confidentiality.
- Facilitated organizational growth by 38% through talent acquisition initiatives, collaborating with hiring managers to redefine job specifications and identify top candidates from the market.
- Streamlined data-driven HR strategies to enhance documentation and improve team efficiency, resulting in an impressive 27% increase in time dedicated to meaningful employee engagement and collaboration.
- Coached front-line managers and provided guidance with solutions to cultivate a vibrant environment that strengthens culture and diversity, fosters collaboration, and encourages individual growth.
- Ensured compliance with all laws by remaining informed about regulations and updating policies to support inclusive and equal opportunity employment.
Property Manager
Student Quarters
01.2019 - 10.2023
- Prepared monthly income and expense statements, budget variance analysis breakdowns (my favorite), cash flow analysis, quarterly budget forecasts, annual budget reviews, and profit and loss statements, capital expenditure tracking.
- Awarded the top property in the portfolio to collect monthly rent, significantly reducing late payments and recovering a substantial amount of collection debt.
- Assisted in annual coaching events organized by the company, selecting a team member from each region for structured development.
- Coached staff and provided them with resources to effectively manage both a student living property and a residential property facility.
- Monitored a weekly planning strategy for team, who achieved the objectives effortlessly. Utilizing the resources provided, the autonomy led to a positive spike in residential satisfaction and a retention rate over 65%.
Office Manager
Joe Hudson Collision Center
05.2017 - 01.2019
- Maintained accurate financial records by reconciling accounts payable and receivable transactions, managing insurance company collections, and processing direct network payments to regularly ensure balanced budgets.
- Responsible for district-wide recognition and training programs that foster a positive work culture, enhancing productivity and educational knowledge and experience.
- Supervised the estimation process to cross-train in vehicle damage assessments for accurate repair estimates, efficient service scheduling, and parts ordering.
- Developed community outreach and social media platforms to enhance brand awareness.
Shift Manager
CVS Health
10.2008 - 12.2014
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards leading to increased customer satisfaction and repeat business.
- Trained and mentored new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team and enhancing team performance.
- Recognized as the top employee in the area to enhance overall customer satisfaction through receipt surveys.
- Implemented efficient inventory management practices, reducing waste and optimizing supply chain processes for better profitability.
Education
High School Diploma -
Cherokee High School
Rogersville, TN05-2007
Some College - Psychology
Walters State Community College
Morristown, TN05-2008
Additional Courses - Developmental Psychology
Northeast State Community College
Blountville, TN08-2014
Skills
- Leadership development
- Problem-solving
- Emotional Intelligence
- Risk Management
- Financial and operational reporting
- Data analysis
Certification
- Leadership and Organizational Development
- Mental Health First Aid
- Accounting I
Timeline
Human Resources Manager
Partner Industrial
10.2023 - Current
Property Manager
Student Quarters
01.2019 - 10.2023
Office Manager
Joe Hudson Collision Center
05.2017 - 01.2019
Shift Manager
CVS Health
10.2008 - 12.2014
High School Diploma -
Cherokee High School
Some College - Psychology
Walters State Community College
Additional Courses - Developmental Psychology
Northeast State Community College
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