Ashley Williams
Summary
Dynamic sales professional with proven success, excelling in customer service and direct sales. Skilled in Aegis CRM and adept at building strong client relationships, I consistently exceeded sales targets while enhancing customer satisfaction through tailored solutions and effective communication. Goal-oriented with a 65 wpm typing speed. Remote customer service professional with solid experience delivering high-quality support in virtual environment. Reliable team player known for adapting to changing needs and focusing on achieving results. Strong skills in communication, problem-solving, and time management, ensuring efficient and effective service. Employers value dependability, collaborative spirit, and consistent performance.
Overview
6
6
years of professional experience
Work History
Work From Home Agent- Sales
Five Star Call Center
02.2025 - Current
- Assisted call-in customers with questions and orders.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Explained features and advantages of [Type] products or services to promote sales.
Insurance Sales Agent - Work From Home
Asurion
01.2023 - 02.2025
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
Work From Home Agent
Concentrix
10.2020 - 12.2022
- Increased overall efficiency by implementing time-saving strategies for managing daily tasks and client followups.
- Utilized advanced organizational skills to manage multiple client accounts simultaneously while maintaining attention to detail throughout the enrollment process.
- Educated potential customers through community outreach events, increasing awareness of available Medicare insurance options.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Interviewed applicants and explained scope of different available benefits.
Call Center Representative- Collections
Iqor
01.2019 - 09.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Processed payments and applied to customer balances.
Education
Associate of Science - Nursing
Trident Technical College
Charleston, SC12-2026
High School Diploma -
North Charleston High
North Charleston, SC06-2019
Skills
- Goal oriented
- Call handling
- Customer service
- Computer skills
- Order processing
- Data entry
- Call documentation
- Direct sales
- 65 wpm typing speed
- Sales expertise
- Upselling
- Cold calling
Timeline
Work From Home Agent- Sales
Five Star Call Center
02.2025 - Current
Insurance Sales Agent - Work From Home
Asurion
01.2023 - 02.2025
Work From Home Agent
Concentrix
10.2020 - 12.2022
Call Center Representative- Collections
Iqor
01.2019 - 09.2020
Associate of Science - Nursing
Trident Technical College
High School Diploma -
North Charleston High
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