Ashley Williams

• Input external referral paperwork for incoming patients as well as maintain current EMRs for accuracy.
• Processed payroll tasks for department.
• Implemented new procedures for managing patient flow, decreasing wait times and improving overall clinic efficiency.
• Enhanced patient satisfaction by providing exceptional customer service and deescalating patient concerns in a timely manner.

• Verify incoming patient's eligibility and demographics prior to collect copayment for services.
• Review required documentation for appointment in Solv, and transfer into new EMR in eClinical.
• Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.

• Warm call eligible patients and educate them on Palliative Care program benefits.
• Utilized electronic health record systems effectively managed and organized patient data securely.
• Schedule Initial visits with NP and makes follow up calls in case of missed appointments or rescheduled.
• Facilitated support groups that provided emotional comfort and practical resources for patients dealing with chronic illnesses.

• Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
• Answered phone calls and answered questions from potential customers.
• Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
• Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.

• Processes Inbound and Outbound loads in WMS/TMS systems for outgoing and incoming freight.
• Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
• Established strong relationships with carriers, enabling prompt resolution of any logistical challenges that arose during transit.

Ensured accurate record-keeping with diligent data entry and database management for vital company information.

• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Enhanced office environment, organizing spaces for better workflow and employee comfort.

• Serves as initial contact for new, oncoming hospital volunteers at front desk, hospital campus, and through several methods of communication including telecommunications, email, and by interdepartmental request.
• Reviews and files all incoming new volunteer applications, release forms, references, and requested medical documentation.
• Ensures accuracy of new volunteers submissions/reference statements through thorough review and processing of background checks.
• Conducts departmental inventory checks and orders clothing, food pantry items, and office supplies as needed. Processes purchase order requests for several departments through SAP.
• Assists with corporate/educational group visits to hospital campus upon request.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
• Updated patient information and insurance details for accurate electronic medical records.
• Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.

• Acted as a trusted liaison between patients, primary care providers, and specialists to ensure seamless care transitions during the patient's journey through the healthcare system.
• Maintained compliance with regulatory requirements and hospital policies by diligently recording patient encounters, updating electronic health records, and participating in quality assurance initiatives.
• Reduced waiting times in the ED by implementing improved patient management strategies and advocating for appropriate resource allocation.
• Demonstrated adaptability in high-pressure situations, quickly adjusting treatment plans based on evolving patient needs or changing circumstances.
• Verified financial and insurance information using appropriate database retrieval systems.