Ashley Williams
Jacksonville,FL
Summary
Expert Technical Manager accomplished in coordinating department activities and supporting fast-paced production work. Consistently maintains schedule targets and completes error-free work. Easy to get along with and always ready with ideas to improve production with better strategies or equipment recommendations. Confident in training, directing and overseeing teams of staff. Great at planning operations and making split-second decisions.
Overview
17
17
years of professional experience
Work History
Church Production Director
Impact Church
05.2021 - Current
- Created production schedules for every step of video production.
- Diagnosed and resolved problems with AV equipment and media management systems.
- Obtained, set up and loaded videotapes for scheduled broadcasts.
- Monitored industry trends to stay informed of innovative technology, production equipment and editing software.
- Oversaw development of company website and fielded customer questions sent electronically.
- Oversaw day-to-day operations for production company specializing in creating videos for webcasting, commercials and special events.
- Managed video shoots, set teams and performers while creating work schedules and operating production equipment.
- Collaborated with directors and camera crews to lay out filming sequences and equipment requirements.
- Supported live events with well-controlled lights, sound and video streaming.
- Controlled video input for live conferences or performances and pre-recorded productions.
- Assisted clients and creative teams in script writing and set design.
- Provided ongoing training and development for media staff.
- Collaborated with leadership staff to determine appropriate budgets.
- Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
- Developed suggestions for technical process improvements to optimize resources.
- Coordinated camera shots, graphics and regulations compliance for productions.
- Collaborated with IT department staff to enhance network-based technologies.
- Assessed expected technical challenges and developed proactive solutions.
- Managed implementation of new technological improvements resulting in increased efficiency.
- Controlled remote broadcasts by operating equipment to manage feeds.
- Worked with camera operators and photography team to optimize equipment and effects choices.
- Oversaw testing of equipment and components to check for defects.
- Monitored production operations for quality and compliance with standards.
- Oversaw scheduling and use of facilities used by engineers and producers to complete technical assignments.
- Converted PPT slides to appropriate layout for podcast and video broadcast.
- Demonstrated leadership skills in managing projects from concept to completion
- Worked well in team setting, providing support and guidance
- Developed strong communication and organizational skills through working on group projects
- Demonstrated high level of initiative and creativity while tackling difficult tasks
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Acted as team leader in group projects, delegating tasks and providing feedback
- Managed time efficiently in order to complete all tasks within deadlines
- Learned and adapted quickly to new technology and software applications
- Coordinated production schedules to optimize event logistics and resource allocation.
- Streamlined communication between departments, enhancing collaboration and workflow efficiency.
Director of Operations and Systems
Chick-fil-A
01.2018 - 05.2021
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Mentored and motivated team members to efficiently achieve challenging business goals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Maximized performance by monitoring daily activities and mentoring team of 30 associates.
- Reconciled daily sales transactions to balance and log day-to-day revenue with Inform.
- Demonstrated new products, procedures and techniques to employees.
- Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Oversaw IT department operations and training.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Tracked and analyzed reports to determine needed improvements.
- Assisted various departments with change by communicating new improvement plans and expectations.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Guest Services Director
Chick-fil-A Vann Drive
10.2008 - 12.2017
- Crucial member of 4 person team that efficiently ran $6.5 million store
- Ensured proper staffing
- Oversight of catering and marketing department
- Settling of invoices and end of month financials
- Hiring and training of employees
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
- Prepared for and executed new menu implementations
- Led and directed team members on effective methods, operations and procedures
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
Front Desk Receptionist
Achieve Medical Weight Loss
12.2011 - 08.2013
- Maintained current and accurate medical records for over 300 patients.
- Enhanced office efficiency by handling 100+ callers per day.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed skilled administrative work to support all office staff and operational requirements.
- Completed clerical duties and tasks for clinic administration.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Handled office inventory by ordering new supplies and scheduled equipment services and repairs.
- Received, recorded and filed medical payments by check, cash and credit card.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Pulled charts and prepared for nurse and doctor assessment.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Managed multi-line phone system to efficiently route calls and respond to inquiries.
- Scheduled patient appointments and coordinated follow-ups to ensure optimal client care.
Education
No Degree - Ministry
Impact College
Jacksonville, FL05.2023
High School Diploma -
Alpha And Omega Academy
Jackson, TN2008
Skills
- Troubleshooting and Diagnostics
- Office administration
- Decision-Making Abilities
- MS Office
- Project Deadlines
- Planning And Coordination
- Support Services
- Event Support
- Video Production
- Standard operating procedures
- Diagnostics and troubleshooting
- Operational efficiency
- Material planning
Accomplishments
- Successfully managed transfer of ownership from store operator to corporate owned establishment.
- Worked my way up from team member to Director of Operations.
- Increased sales by $1.5 million per year.
- Number one store in the chain for 4 years in a row.
- Collaborated with team of 10 in the development of church production systems and processes.
Timeline
Church Production Director
Impact Church
05.2021 - Current
Director of Operations and Systems
Chick-fil-A
01.2018 - 05.2021
Front Desk Receptionist
Achieve Medical Weight Loss
12.2011 - 08.2013
Guest Services Director
Chick-fil-A Vann Drive
10.2008 - 12.2017
No Degree - Ministry
Impact College
High School Diploma -
Alpha And Omega Academy
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