Ashley Williams
Baker
Summary
Dynamic Office Administrative Assistant with proven expertise at Justins Diesel & Heavy Truck, excelling in customer engagement and schedule management. Recognized for enhancing repeat business through exceptional service and effective communication. Proficient in Microsoft Office and adept at inventory management, ensuring optimal stock levels and streamlined operations.
Overview
5
5
years of professional experience
Work History
Office Administrative Assistant
Justins Diesel & Heavy Truck
05.2023 - Current
- Managed office supply inventory and ensured timely reordering to maintain optimal stock levels.
- Facilitated effective communication between departments to streamline project workflows.
- Processed incoming and outgoing mail and packages, ensuring timely distribution to staff.
- Maintained electronic and paper filing systems for easy access to important documents.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Waitress
Azteca
11.2021 - 05.2023
- Provided attentive service to customers, ensuring satisfaction with every dining experience.
- Collaborated with kitchen staff to accurately relay orders and meet customer preferences.
- Assisted in training new waitstaff on restaurant procedures and customer service expectations.
- Maintained organized table setups, ensuring timely preparation for incoming guests.
- Demonstrated extensive knowledge of menu items, enhancing customer dining choices.
- Resolved customer complaints swiftly, promoting a positive dining atmosphere.
- Adhered to health and safety regulations, maintaining a clean and safe dining environment.
- Executed daily opening and closing duties, contributing to smooth restaurant operations.
- Enhanced repeat business by fostering relationships with regular customers.
Waitress
Fishing Hole
06.2021 - 09.2021
- Processed customer transactions efficiently, ensuring accurate billing and payment handling.
- Supported inventory management by tracking stock levels and notifying management of shortages.
- Communicated effectively with team members to coordinate service during peak hours.
- Adapted to various customer needs, providing personalized recommendations and service.
- Monitored dining area for cleanliness, promptly addressing any spills or messes.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Waitress
Emerald Grande at HarborWalk Village
06.2021 - 09.2021
- Utilized problem-solving skills to manage unexpected issues during service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
GED -
Mountain Empire Community College
Big Stone Gap VA11-2018
Skills
- Data entry
- Verbal communication
- Microsoft office
- Schedule management
- Scheduling appointments
- Billing and invoicing
- Scheduling and calendar management
- File organization
- Database entry
- Document scanning
- Inventory management
- Telephone reception
- File management
- Payroll
- Customer engagement
- Supply inventory
Timeline
Office Administrative Assistant
Justins Diesel & Heavy Truck
05.2023 - Current
Waitress
Azteca
11.2021 - 05.2023
Waitress
Fishing Hole
06.2021 - 09.2021
Waitress
Emerald Grande at HarborWalk Village
06.2021 - 09.2021
GED -
Mountain Empire Community College