Ashley Williams
Tucson,AZ
Summary
Detail-oriented and dependable healthcare and administrative professional with over 8 years of experience in supporting clinical, direct care, and office operations. Holds an Associate’s degree in Medical Billing & Coding, with expertise in CPT, ICD-10, and ICD-9 coding systems, EHR/EMR systems, and HIPAA compliance. Renowned for delivering exceptional customer service to patients, healthcare professionals, and insurance carriers through effective verification of insurance coverage and navigation of major medical benefits. Strong problem-solving skills facilitate resolution of coverage verification issues and support prior authorization requests while ensuring meticulous data entry and documentation accuracy in both independent and remote work environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Recovery Coach
La Frontera
Tucson, AZ
02.2023 - 06.2025
- Supported clients in substance use recovery by coordinating housing, rehabilitation, and community-based resources. Scheduled 20–40 clients per week, coordinating services based on urgency, availability, and client needs. Verified client demographics and eligibility information (DOB, insurance, coverage, benefits) before scheduling. Managed high-volume inbound/outbound calls, documenting appointment notes, updates, and service changes in electronic records. Maintained accurate, confidential documentation of client progress, referrals, and services in compliance with privacy standards. Collaborated with multidisciplinary teams to support coordinated care planning and timely follow-up. Demonstrated strong time management, independent work habits, and professional written communication in both on-site and remote settings.
Exceptional Education Teacher Aide
Tucson Unified School District
Tucson, AZ
06.2021 - 05.2022
- Formulated and implemented tailored education strategies to support academic success for students with varying learning requirements.
- Facilitated collaboration among multidisciplinary teams to optimize educational strategies and support services.
- Enhanced family involvement in education by implementing regular communication strategies and support programs.
- Conducted ongoing evaluations of student progress via assessments, modifying teaching methods to support improved learning outcomes.
Direct Support Professional
Danville
Tucson, AZ
08.2015 - 12.2017
- Assisted in developing and implementing personalized care plans tailored to client needs.
- Monitored client progress, documenting behavioral changes and reporting findings to supervisors.
- Facilitated communication between clients, families, and healthcare providers to ensure cohesive support.
- Provided individualized support to clients, enhancing daily living skills and promoting independence.
Education
High School Diploma -
Ace Charter High School
Tucson, AZ01.2010
High School Diploma -
Ace Charter High School
Tucson, AZ01.2010
Skills
- Experienced in medical coding standards
- Relapse prevention
- Substance abuse
- Boundary setting
- Insurance support proficiency
- Proficient in Epic and similar scheduling platforms
- Data entry accuracy
- Clerical support
- Patient communication and support
- Customer inquiry resolution
- Resourceful problem-solving
- Proficient in Microsoft Office 365 and Google Docs
Certification
- CPR & First Aid Certified
- Arizona Fingerprint Clearance Card
Timeline
Recovery Coach
La Frontera
02.2023 - 06.2025
Exceptional Education Teacher Aide
Tucson Unified School District
06.2021 - 05.2022
Direct Support Professional
Danville
08.2015 - 12.2017
High School Diploma -
Ace Charter High School
High School Diploma -
Ace Charter High School