Ashley Brown
Converse
Summary
Dedicated professional with extensive experience in the hospitality industry. Skilled in training and mentoring staff, promoting exceptional customer service, and ensuring operational efficiency. Committed to fostering a positive dining experience through excellent communication and salesmanship.
Overview
9
9
years of professional experience
Work History
Bartender
Texas Roadhouse
Live Oak
02.2024 - Current
- Engage with customers to deliver exceptional service, contributing to positive guest satisfaction.
- Maintain cleanliness and organization of bar area, ensuring a welcoming environment for patrons.
- Train new bartenders on techniques and menu items, fostering team skill development and consistency.
- Operate cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Follow alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Server Trainer
Texas Roadhouse
Live Oak
01.2023 - Current
- Deliver exceptional service to high volume of daily customers, enhancing overall dining experience.
- Coordinate with hosts, bussers, and kitchen staff to efficiently prepare for and serve customers.
- Train new servers on menu knowledge and customer service standards, ensuring consistent quality in service.
- Conduct comprehensive training sessions for new servers, focusing on menu knowledge, customer service skills, and POS system operation.
Server
Plucker Wing Bar
Dallas
06.2022 - 12.2022
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.
- Processed payment transactions accurately using point-of-sale system, ensuring smooth checkout experience.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Partnered with restaurant staff to streamline operations, contributing to overall service efficiency.
Patient Care Technician
Medical City Hospital
Irving
02.2022 - 06.2022
- Supported nursing staff in delivering comprehensive patient care and facilitating daily living activities.
- Recorded patient information meticulously in electronic health records to ensure accurate and timely access to data.
- Collected patient vital signs and communicated results to staff nurse or physician to monitor and address changes in patient conditions.
Customer Service Representative
The Home Depot
Live Oak
09.2020 - 02.2021
- Processed transactions accurately and efficiently, ensuring customer satisfaction at the register.
- Answered customer inquiries and provided detailed information about products and services to enhance customer experience.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support, streamlining their shopping experience.
Birthday Party Host
Splashtown Waterpark
San Antonio
03.2017 - 08.2020
- Welcomed and engaged guests upon arrival to foster a friendly party environment.
- Served food, beverages, and cake to ensure all attendees enjoyed the celebration.
- Created themed decorations and organized areas to elevate birthday celebration atmosphere.
- Assisted in maintaining cleanliness and safety protocols in event areas throughout parties.
- Responded to questions, complaints and conflicts quickly and thoroughly.
Education
LVN - Licensed Vocational Nurse
Concorde Career College
Dallas, TX05-2022
Some College (No Degree) - Psychology
Abilene Christian University
Abilene, TXSkills
- Customer engagement
- Training and mentoring
- Customer service
- Communication skills
- Attention to detail
- Salesmanship
- Time management
Timeline
Bartender
Texas Roadhouse
02.2024 - Current
Server Trainer
Texas Roadhouse
01.2023 - Current
Server
Plucker Wing Bar
06.2022 - 12.2022
Patient Care Technician
Medical City Hospital
02.2022 - 06.2022
Customer Service Representative
The Home Depot
09.2020 - 02.2021
Birthday Party Host
Splashtown Waterpark
03.2017 - 08.2020
LVN - Licensed Vocational Nurse
Concorde Career College
Some College (No Degree) - Psychology
Abilene Christian University