Ashley Williams
National Career Education
Gold River,CA
1
Certification
5
years of professional experience
Patient Service Representative manages high-volume patient communication across phone, chat, email, and text. Handles demographics updates, 25–50 insurance eligibility checks per week, appointment scheduling, referrals, and authorizations while supporting first-contact resolution and accurate message intake. Delivers courteous service across multiple locations and specialties using electronic health record and contact center systems.
Work History
Externship Coordinator
- Coordinated externship placements for students, ensuring alignment with career goals and industry standards.
- Developed relationships with local employers to enhance internship opportunities and facilitate student engagement.
- Streamlined application processes, improving efficiency in student onboarding for externship programs.
- Organized orientation sessions for students, providing essential information on external workplace expectations and responsibilities.
- Monitored student progress during externships, offering guidance and support to maximize learning outcomes.
- Led workshops on resume writing and interview preparation, equipping students with essential job market skills.
- Enhanced externship experiences by establishing relationships with over 50 industry partners.
- Coordinated and scheduled externships for students, resulting in successful placements across various industries.
- Cultivated alumni network of former externs, leveraging their experiences to mentor current students.
- Fostered strong relationships with extern supervisors to ensure placements were beneficial for both students and host organizations.
- Secured new externship placements by conducting outreach and demonstrating mutual benefits of program participation to potential partners.
Patient Service Representative
4 Years- First point of phone customer service contact for patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors. Provide prompt, accurate, courteous and helpful phone and related assistance to all callers through a variety of communication channels including voice, chat, email and text. Collected and updated demographics and insurance information, verified health plan eligibility, took complete and accurate messages, and scheduled appointments using electronic appointment management system, electronic health record, and contact center system. Assist with referrals and authorizations. Delivered effective patient experiences emphasizing first contact resolution in a culture of yes. Assist with patient calls from multiple locations and specialties, and hours may vary as needed.
- Assisted patients with scheduling appointments and managing medical records.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Managed patient inquiries, providing accurate information regarding services and insurance coverage.
- Assisted patients with scheduling appointments and managing medical records.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Managed patient inquiries, providing accurate information regarding services and insurance coverage.
Geriatrics
9 Months- Assisting in prepping patients for examinations or procedures, assisting with procedures, relaying instructions from the physician to a patient or authorized person, and collecting patient data
- Documenting patient concerns, patient concerns, patient messages, and care provided to the patient in the patient’s medical record for the physician's review
- Administrating medications specifically directed by the physician and performing accurate vital sign measurements and documentation.
- Sending and receiving faxes from Pharmacies, Hospice facilities, Care Homes, hospitals etc.
- Scheduling patients for follow up or new appointments in CERNER/ IDX
- Answering messages from Back Office Geriatrics & Palliative Care message pools
Insync Staffing (Sacramento County Health)-Medical Assistant
- Properly educated patients in disadvantaged communities on how to swab and collect a Covid-19 sample safely. Ensure that the testing site is fully compliant with health and safety requirements. Assist in setting up test site, and safely lift up to 20 pounds. Assess the condition of patients to provide guidance and medical advice.
Education
CCMA - Medical Assistant
Externship
High School
Skills
Communication skills
Appointment scheduling
Insurance verification
Patient demographics entry
First contact resolution
Care coordination
Patient intake
Prior authorization
EHR documentation
Referral processing
Authorization support
Medical records management
Telephone triage
Epic
Cerner
IDX
HIPAA compliance
Patient portal messaging
Call center systems
Certification
- Certified Clinical Medical Assistant (CCMA) Cert #:P6F9X9D9
- BLS Certification: 205503244786
Timeline
Externship Coordinator
National Career Education
08.2026 - CurrentRead More
Patient Service Representative
Dignity Health
04.2022 - 04.2026Read More
Geriatrics
Dignity Health
07.2021 - 04.2022Read More
Insync Staffing (Sacramento County Health)-Medical Assistant
Dignity Health
01.2021Read More
National Career Education
CCMA from Medical Assistant
Read More
UC Davis Comprehensive Cancer Center
Externship
Read More
Walnut Wood High School
High School
Read More