Summary
Overview
Work History
Education
Skills
Certification
Generic

Ashley Williamson

Ailey,Georgia

Summary

Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations.

Overview

16
16
years of professional experience
2
2
Certifications

Work History

Terminal Agency Coordinator

Laurens County E-911
Dublin, GA
04.2019 - Current
  • Coordinates activities and conducts training for staff in use of GCIC/NCIC.
  • Ensures valid certifications for 25+ employees.
  • Ensures accuracy of all case files.
  • Obtain, verify, and enter data into State/National data base.
  • Maintain certification records and process re-certifications.

Customer Service Representative/Human Resources Assistant

Govstrive
Dublin, Georgia
05.2016 - Current
  • Handle confidential information.
  • Gather and Capture data.
  • Organize and analyze information.
  • Make data driven assessments and determinations.
  • Acts as a liaison with clients customers to resolve questions and or concerns.
  • Collaborate with teams and project leadership on updates, concerns, identifying risk and potential resolutions.

Communications Officer, Supervisor

Laurens County E-911
Dublin, GA
10.2011 - Current
  • Respond to all inquiries from the general public in prompt and professional manner.
  • Supervise up to five employees.
  • Coordinate and work closely with law enforcement, fire department, and EMS staff.
  • Add new material to file records and create new records.
  • Assist with record processing and research and development.
  • Assist customers in person and via phone.
  • Ask open ended questions to assess customer needs.
  • Conduct criminal and driver background checks.
  • Assisted the public by answering multi line phones (100+ calls daily) dispatching the appropriate agency as needed.
  • Provide initial medical protocol until emergency responders arrive.

Administrative Assistant

Montgomery County Sheriff's Office
Mount Vernon, Georgia
05.2005 - 12.2011
  • Answered multi line phones.
  • Record Processing.
  • Conducted inquiries and background checks for law enforcement and general public.
  • Assisted the public with emergent and non-emergent issues.
  • Scheduled meeting for Sheriff.

Education

High School diploma -

Tattnall County High School

Skills

Quick learnerundefined

Certification

APCO Communication Center Supervisor

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