Ashley Williamson
Ailey,Georgia
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Terminal Agency Coordinator
Laurens County E-911
Dublin, GA
04.2019 - Current
- Coordinates activities and conducts training for staff in use of GCIC/NCIC.
- Ensures valid certifications for 25+ employees.
- Ensures accuracy of all case files.
- Obtain, verify, and enter data into State/National data base.
- Maintain certification records and process re-certifications.
Customer Service Representative/Human Resources Assistant
Govstrive
Dublin, Georgia
05.2016 - Current
- Handle confidential information.
- Gather and Capture data.
- Organize and analyze information.
- Make data driven assessments and determinations.
- Acts as a liaison with clients customers to resolve questions and or concerns.
- Collaborate with teams and project leadership on updates, concerns, identifying risk and potential resolutions.
Communications Officer, Supervisor
Laurens County E-911
Dublin, GA
10.2011 - Current
- Respond to all inquiries from the general public in prompt and professional manner.
- Supervise up to five employees.
- Coordinate and work closely with law enforcement, fire department, and EMS staff.
- Add new material to file records and create new records.
- Assist with record processing and research and development.
- Assist customers in person and via phone.
- Ask open ended questions to assess customer needs.
- Conduct criminal and driver background checks.
- Assisted the public by answering multi line phones (100+ calls daily) dispatching the appropriate agency as needed.
- Provide initial medical protocol until emergency responders arrive.
Administrative Assistant
Montgomery County Sheriff's Office
Mount Vernon, Georgia
05.2005 - 12.2011
- Answered multi line phones.
- Record Processing.
- Conducted inquiries and background checks for law enforcement and general public.
- Assisted the public with emergent and non-emergent issues.
- Scheduled meeting for Sheriff.
Education
High School diploma -
Tattnall County High School
Skills
Quick learnerExceptional communication skillsPayrollLeadership ExperienceTime managementFast PacedOrganized
Staff education and training
Creative problem solving
Training development aptitude
Recordkeeping strengths
Good listening skills
Key holder experience
Administrative support
Multi-line phone talent
Government Agency Guidelines
Certification
APCO Communication Center Supervisor