ASHLEY WILLIS
Dallas,Tx
Summary
Forward-thinking leader offering advanced experience in overseeing operations, driving business strategy and overhauling distribution networks. Highly proficient in business development and strategic planning resulting in consistent growth and profitability. Proven leader with track record of successful communication, client relationship building and achievement of sales goals. Additionally providing exceptional customer service, clear communication and a positive mindset.
Overview
18
18
years of professional experience
1
1
Certification
Work History
VP of Operations
MyhealthSight
Houston, TX
08.2021 - Current
- Delegated work to staff, setting priorities and goals.
- Interpreted and explained work procedures and policies to brief staff.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Executed and optimized operational responsibilities to promote seamless delivery of services.
- Guided employees in handling difficult or complex problems.
- Reduced process lags and trained team members on best practices and protocols.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Provided support to other departments as needed to meet organizational goals.
- Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
- Provided direction on process improvement initiatives to increase productivity and profitability.
- Assisted in the recruitment and onboarding of new staff members into the organization.
- Monitored progress by establishing plans, budgets and measuring results.
- Hired new managers to drive sustainable business growth.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented successful business strategies to increase revenue and target new markets.
Insurance Agent
Farmers Insurance Agency
Houston, TX
06.2020 - 08.2021
- Monitored clients' insurance coverages to ensure changing needs were met.
- Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
- Used mailings and phone solicitation and made presentations to groups at company-sponsored gatherings to gain new clientele.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Sought out new clients and developed clientele by networking to find new customers.
- Achieved repeat business and referrals through personalized services.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Received underwriting approvals after accurately completing applications for insurance coverage.
- Engaged customers and provided high level of service by carefully explaining details about documents.
Sales Executive
Safe Tech Auto Glass
Houston, TX
10.2019 - 06.2020
- Described merchandise and explained use, operation and care.
- Negotiated contracts with clients on behalf of the company.
- Recommended, selected and located merchandise based on customer desires.
- Used cold calling and networking to sell products and services.
- Identified product or service improvements by remaining current on industry trends, market activities and competitors.
- Contacted existing customers or clients to gather testimonials and evidence to support sales proposals.
- Negotiated terms of sales agreements and developed contracts to successfully close sales.
- Monitored feedback from customers regarding product quality and suggested improvements accordingly.
- Placed special orders or called other stores to find desired items.
- Gauged client and customer interests and needs with surveys and networking techniques.
- Answered store and merchandise questions and led customers to wanted items.
Pharmacy Technician
ARK PHARMACIES
Nacogdoches, Tx
10.2012 - 07.2019
- Properly filled and dispensed an average of 350 prescriptions per day
- Effectively resolved insurance rejections and other billing issues
- Managed drug and supply inventories
- Managed approximately 2,000 dollars in cash and credit card sales daily
- Assisted other pharmacy staff with drug inventory, purchasing, and receiving
- Assessed the correct identity, strength and purity of medications
- Compounded and repackaged medications, including unit-doses, topical medications and sterile products
- Regularly stocked shelves, rotated stock and checked for expired medications
- Conducted routine inspections of medication storage locations
- Inspected drug storage sites, monitored drug supply expiration dates and ensured proper supply levels
- Completed new and updated patient profiles, including lists of patient medications
- Pre Packaged bulk medicines, filled bottles with prescribed medications and affixed correct labels
- Cleaned equipment and work areas and sterilized glassware to maintain safe and sanitary conditions
- Reconstituted oral liquids
- Efficiently operated cash register and handled cash, checks, and charge transactions
- Assisted the pharmacists with checking in and pricing drug orders, third party transactions and relevant paperwork
- Correctly completed pharmacy paperwork, including daily and weekly reports
- Assessed the correct identity, strength and purity of medications
- Saved patients money and increased pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs
- Hand counted control medications, measured liquids and reconstituted antibiotics
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications
- Coordinated the pharmacy staff schedule and assisted with personnel monitoring and performance evaluations
- Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure.
Pharmacy Technician
ETMC CROCKETT
Crockett, Texas
01.2012 - 09.2012
- Regularly stocked shelves, rotated stock and checked for expired medications
- Performed technical processes required to dispense medications to patients
- Managed supply procurement and management processes
- Inspected drug storage sites, monitored drug supply expiration dates and ensured proper supply levels
- Prepacked bulk medicines, filled bottles with prescribed medications and affixed correct labels
- Completed new and updated patient profiles, including lists of patient medications
- Cleaned equipment and work areas and sterilized glassware to maintain safe and sanitary conditions
- Correctly completed pharmacy paperwork, including daily and weekly reports
- Assessed the correct identity, strength and purity of medications
- Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications
- Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure
- Directly supervised 2 Pharmacy Technicians while on duty
- Troubleshot mechanical issues with Pyxis machines and other equipment.
Pharmacy Technician
BROOKSHIRE BROS. PHARMACY
Crockett, Texas
01.2006 - 01.2012
- Properly filled and dispensed an average of 200 prescriptions per day
- Effectively resolved insurance rejections and other billing issues
- Managed drug and supply inventories
- Assisted other pharmacy staff with drug inventory, purchasing, and receiving
- Conducted routine inspections of medication storage locations
- Regularly stocked shelves, rotated stock and checked for expired medications
- Performed technical processes required to dispense medications to patients
- Inspected drug storage sites, monitored drug supply expiration dates and ensured proper supply levels
- Completed new and updated patient profiles, including lists of patient medications
- Pre packed bulk medicines, filled bottles with prescribed medications and affixed correct labels
- Cleaned equipment and work areas and sterilized glassware to maintain safe and sanitary conditions
- Receptively answered customer questions and helped locate desired items in the pharmacy
- Reconstituted oral liquids
- Efficiently operated cash register and handled cash, checks, and charge transactions
- Assisted the pharmacists with checking in and pricing drug orders, third party transactions and relevant paperwork
- Correctly completed pharmacy paperwork, including daily and weekly reports
- Hand counted control medications, measured liquids and reconstituted antibiotics
- Assessed the correct identity, strength and purity of medications
- Coordinated the pharmacy staff schedule and assisted with personnel monitoring and performance evaluations.
Education
GED -
Latexo High School
01.2007
ASSOCIATE OF PARALEGAL STUDIES - Emphasis in law
Bryan University
ASSOCIATE OF ARTS - Emphasis in mathematical education. Coursework in Biology, Chemistry and Physics
Angelina College
Skills
- Motivated self-starter
- Hand/finger dexterity
- Data entry specialist
- HIPAA Regulations
- Program Oversight
- Performance Improvement
- Operations Oversight
- Procedure Implementation
- Office Administration
- Business Planning
- Operational Leadership
- Strategic Planning
- Expense Reporting
- Project Management
- Schedule Management
- Staff Management
- Operational Management
- Scheduling
- Office Management
Certification
- Pharmacy Technician Certificate (PTCB)
- Texas State Board of Pharmacy (TSBP)
References
References available upon request.
Timeline
VP of Operations
MyhealthSight
08.2021 - Current
Insurance Agent
Farmers Insurance Agency
06.2020 - 08.2021
Sales Executive
Safe Tech Auto Glass
10.2019 - 06.2020
Pharmacy Technician
ARK PHARMACIES
10.2012 - 07.2019
Pharmacy Technician
ETMC CROCKETT
01.2012 - 09.2012
Pharmacy Technician
BROOKSHIRE BROS. PHARMACY
01.2006 - 01.2012
GED -
Latexo High School
ASSOCIATE OF PARALEGAL STUDIES - Emphasis in law
Bryan University
ASSOCIATE OF ARTS - Emphasis in mathematical education. Coursework in Biology, Chemistry and Physics
Angelina College