Clinical Software
Ashley Wilrich
IT Manager - Enterprise Applications
Humble,TX
Summary
Talented leader with expert team leadership, planning, and organizational skills built during successful 12 year career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent problem solver and mentor with exceptional management abilities and results-driven approach.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
Work History
Manager Enterprise Systems
Texas Children's Hospital
Houston, TX
06.2022 - Current
- Collaborate with business and clinical subject matter experts to identify technical solutions to drive for efficient workflows that improve physician satisfaction, documentation, and financial efficiency.
- Provide guidance and coach over 20 analysts on effective communication to operational partners and executive leaders
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Facilitated successful cross-functional collaborations for completion of key projects, fostering strong working relationships among team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed cross-functional relationships with other departments to better understand their technology needs and deliver tailored solutions that supported business objectives.
- Optimized IT budget allocation by identifying cost-saving opportunities and reallocating resources towards high-impact projects.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed, tracked, and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives.
Systems Analyst Lead – Epic
Texas Children's Hospital
Houston, TX
02.2020 - 06.2022
- Spearheaded efforts to adopt emerging technologies within organization, keeping pace with industry advancements.
- Develop analysts' skills and facilitate goal accomplishment
- Designed user-friendly interfaces for various software applications, increasing ease of use and functionality.
- Developed diagrams to describe and lay out logical operational steps.
- Streamlined processes for improved productivity through thorough systems analysis and optimization.
- Identified opportunities for application optimization, redesign and development and troubleshot and resolved user and application issues.
- Onboarded new employees with extensive training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Deployed, monitored and maintained system installation, upgrades and network integration for 10+ clinical applications.
Senior Systems Analyst
Texas Children's Hospital
Houston, TX
2 2018 - 2 2020
- Facilitate and support clinical application installations through implementation and upgrade cycle for Epic modules
- Partnered with clinical leaders to influence others, in order to make technological advances in clinical spaces
- Lead projects geared towards improving efficiency of workflows and quality documentation tools, ensuring customer and patient satisfaction and safety
- Acquire and maintain Epic certifications, utilize certifications when developing system improvements and leading efforts to determine solutions for improving clinical documentation within hospital
- Mentored junior analysts, fostering supportive learning environment that enabled professional growth within team.
- Enhanced system efficiency by optimizing software applications and introducing new technologies.
- Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals.
- Utilized ITIL framework to provide smooth transitions during new hardware and software introductions.
- Managed project timelines and budgets effectively, consistently delivering projects on time and within budget constraints.
- Established strong relationships with vendors, negotiating favorable contracts while maintaining quality standards for services rendered.
Systems Analyst II
Texas Children's Hospital
Houston, TX
01.2015 - 01.2018
- Determine operational needs, primarily in Obstetrics and Gynecology areas, including Maternal Fetal Medicine, assist in translating those needs into specific requirements to increase system effectiveness, lead specific projects from start to finish
- Provide support and lead Obstetrics clinical areas during implementation cycles, including build, review, and testing to ensure exceptional integrated system performance
- Lead projects geared towards improving workflows and quality documentation tools, ensuring customer and patient satisfaction and safety
- Evaluate existing system, operational workflows, and use of system; then make recommendations that will maximize efficiencies when using system
- Led th information services Communication with Key Partners efficiency group to improve and develop new communication processes, that will improve th training and education needs, resulting in fewer errors for customers
- Spearheaded development of mentor program for analysts, which provides opportunities for knowledge transfer and enhancement of skills
- By providing this learning opportunity, analysts would be able to provide better service to key partners and customers.
Systems Analyst
Texas Children's Hospital
01.2013 - 01.2015
- Evaluate existing system, operational workflows, and use of system; then make recommendations that will maximize efficiencies when using system
- Determine customer needs, assist in translating those needs into specific requirements to increase system effectiveness
- Provide support during implementation cycles, including build, review, and testing to ensure system performs as expected
- Work with team and leadership to determine and improve communication processes, that will improve training and education needs, resulting in fewer errors for customers
- Work with leadership to develop mentor program for analysts, providing opportunities for knowledge transfer and enhancement of skills among team members
- Enhanced system efficiency by identifying and resolving complex technical issues for Epic EMR system
Application Specialist
Texas Children's Hospital
05.2012 - 12.2012
- Develop and improve operational workflows and business processes clinics and inpatient areas as pertaining to the electronic medical record system, producing efficient and profitable outcomes
- Liaison between Women's Services leadership and IS Production Support, as well as serve as representative in information services optimization workgroups, allowing for decision making on behalf of Women's Services
- Create and co-chair specialized operational workgroups, to more effectively produce positive outcomes in regards to information services
- Create and provide education pertaining to the electronic medical record system to physicians, staff, and leadership within Women's Services
- Produce reports using the information services resources, to provide administration overviews of all clinical activity done in Women's Services.
EMR Informatics Specialist
Comforce
07.2011 - 04.2012
- Assist, train and provide support during the EPIC electronic medical record implementation process in various clinics and inpatient units
- Sustain knowledge regarding EPIC functionality, operational workflows of each clinic and inpatient units, and remain a liaison between IS Production Support and the operational leaders, keeping open communication between physician leaders, clinical staff, and administration
- Team lead for the Labor and Delivery EPIC team, preparing team members to support inpatient go-live, remaining a liaison between EPIC leadership and Labor and Delivery leadership, discuss workflows and EPIC functionality to ensure a successful go-live.
Education
Bachelor Degree of Science - Criminal Justice
Texas State University
San Marcos, TX 08.2006 - 01.2010
Skills
Project Management
Effective Communication
Team building
Problem Resolution
Continuous Improvement
Budget Management
Certification
Epic Cupid Certified
Software
Epic Clinical System
Enterprise Clinical Applications
Server and Database Management
Timeline
Manager Enterprise Systems
Texas Children's Hospital
06.2022 - Current
Systems Analyst Lead – Epic
Texas Children's Hospital
02.2020 - 06.2022
Systems Analyst II
Texas Children's Hospital
01.2015 - 01.2018
Systems Analyst
Texas Children's Hospital
01.2013 - 01.2015
Application Specialist
Texas Children's Hospital
05.2012 - 12.2012
EMR Informatics Specialist
Comforce
07.2011 - 04.2012
Bachelor Degree of Science - Criminal Justice
Texas State University
08.2006 - 01.2010
Senior Systems Analyst
Texas Children's Hospital
2 2018 - 2 2020