Ashley Wilson
Summary
Friendly Receptionist with background in various office settings.
I have maintained work schedules and communicated to 11 providers' in my most recent job while scheduling patients over the phone and in person. I am detail-oriented with the knowledge of healthcare administrative duties, excellent phone skills and patient interaction. I have an extensive background in customer care, with strong interpersonal skills, and a perceptive personality.
I am knowledgeable about security, service and clerical service requirements.
I am able to take on multiple tasks with excellent time management abilities and a resourceful approach. I can collaborate well with peers and supervisors.
Overview
16
16
years of professional experience
Work History
Receptionist, Scheduler and Medical Chart Preparer
Great Falls OBGYN Associates
07.2021 - 09.2023
- Worked 32-40 hours per week.
- I greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance. I helped keep the reception area clean and neat to give visitors a positive first impression.
- I answered phone calls promptly and directed phone calls to the appropriate department.
- I have confirmed appointments with patients in person and over phone calls ensuring they are accurately being seen for their needs. I was able to field on average 80 calls per day with 100% accuracy.
- I was effective in utilizing our electronic scheduling system , called Healthwind, to check insurance eligibility, ensure the providers schedules are correct and appointments are accurately scheduled, and update all demographic information at point of scheduling as well as when checking in for an appointment.
- I followed exact protocol for handling transfers and Release of Information (ROI) on records. I also reviewed medical records for completeness and filed records in alphabetic order.
- I communicated with my providers, patients, insurance companies, and other Doctor's offices via posted mail, fax, phone, and email.
- I was able to manage multiple tasks and met time-sensitive deadlines.
- In February 2023, I was promoted from the front desk scheduling and receptionist position to a chart preparation position. I was able to maintained 11 providers' paper charts daily and prepared 150-200 charts with accurate labels, demographic sheets, paperwork and ensured their insurance eligibility. I worked independently in this role while still answering phone calls, assisting the front desk check-in, scheduling patients, and communicating to peers about any needs.
Urinalysis Observer and DTPAM
Loyal Source Government Services, LLC
08.2021 - 09.2023
- Worked 1-2 days per month during Guard Drill. Worked between 6-12 hours per month.
- I was a trusted agent and ensured the service member being screened for a urinalysis was the service member on the CAC shown by verifying DOD ID number, first and last name, and verifying the photo matched the person there to test.
- I made sure proper procedures and protocols were being met and no one was falsifying a urine sample.
- I effectively followed the chain of custody by signing paperwork and verifying the service member and observer filled everything out properly.
Receptionist
Big Sky Animal Medical Center
01.2020 - 03.2021
- Worked 40 hours per week.
- I monitored the front areas so questions could be answered promptly and sensitive needs be met urgently, kept the reception area clean and greeted visitors and clients professionally. I handled cash transactions; sales and payments recorded accurately.
- I provided clerical support by answering the central telephone system; confirmed and scheduled appointments and uploaded both digital and paper client records in our system, Avimark. I was part of a 4 person reception team and individually we spoke to an average of 100 people per day as we were the only 24 hour Emergency Veterinary Clinic in Great Falls, MT.
- I assisted in onboarding new clients and securing paperwork completion, as well as updating existing client records.
State Tested Nurse Aide
STNA, Heartland Of Beavercreek
11.2016 - 08.2019
- Worked 40+ hours per week.
- I administered care to elderly patients in a long-term care facility; duties included bathing, feeding, grooming, dressing, took and charted patient blood pressures, pulse, and temperatures, greeted patients, served meals, cleaned rooms to prevent cross-contamination, maximized patient comfort, and ensured a positive living experienced for long-term care residents.
- I was trained to operate lift mechanisms to assist patients with showering, grooming, and dressing.
- Assisted in answering phone calls, making schedules for coworkers as well as medical appointments for our residents and often times accompanying them to the appointments, filing medical paperwork, and assisting guests upon entering our facility when the Secretary needed time off.
- Responded promptly to all call lights in a long-term and Rehab facility consisting of 110 beds.
Copy And Print Associate
Office Depot
04.2014 - 09.2015
- Worked 32-40 hours per week.
- Welcome customers to the store and answer their questions.
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity using our stores POS system.
- Assessed customer's needs and provided assistance and information about the product.
- Ensured high levels of customer satisfaction by delivering excellent sales and service.
- Followed and made department sales goals on a monthly, quarterly and annual basis.
- Maintain in-stock supply and merchandise products on the sales floor.
- Organized store items in theme displays to showcase different products for monthly corporate sales goals.
Merchandise Representative
Advantage Solutions
01.2015 - 06.2015
- Worked 16-32 hours per week.
- Effectively communicated with other employees and upper management to ensure complete care of customers.
- Greeted customers and offered them assistance where possible.
- Provided food samples to Sam's Club members.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Server, Waitress
Club XL
10.2011 - 06.2013
- Worked 32-40 hours per week.
- Club XL Officer's Club, Laughlin Air Force Base TX Assisted hosts and hostesses with seating of guests during rush times.
- Used the point of sale, or POS, system to place orders and print checks.
- Calculated check amounts and split checks when parties requested separate checks.
- Demonstrated responsible alcohol serving practices by checking guest identification and ensuring that guests were not over served.
- Effectively maintained a clean working environment during shift.
- Practiced safe food handling procedures by washing hands regularly and using gloves when preparing salads or desserts.
- Recommended entree or drink choices to guests by listening to their preferences and concerns.
- Cleaned and sanitized bar and drink containers.
- Guarantee high level of service to all customers throughout every night.
Trainee
US Air Force
08.2010 - 02.2011
Sales Associate
Chuck E Cheese
03.2008 - 04.2009
- Worked 16 hours per week.
- Welcome customers to the store in a positive and upbeat manor.
- Process point of sale purchases and handle returns of merchandise.
- Delivered the customers meals to them in a timely fashion.
- Calculated check amounts and split checks when parties requested separate checks.
- Effectively maintained a clean working environment during shift.
- I was a cast member and attended birthday parties dressed as the mascot.
- Helped by being a kid check attendant; making sure the people a child came in with left with the same family they came in with.
Education
CNA Certification -
Ohio Medical Career College
Dayton, OH2016
High School Diploma -
Riverview High School
Riverview, FL2009
Skills
- Organized and Proficient
- Adaptable to changing mission priorities
- Calendar Management
- Medical Scheduling
- Data Entry
- Problem-Solving Abilities
- Compassionate and Empathetic
- Skilled and effective in Verbal and Written Communication
- Efficiency Driven in all work related tasks
- Self-starter
- Enjoys a collaborative environment but can be self sufficient
- Dependable
- Effective in Charting and Monitoring Patient Records
- Reporting Abilities to all levels of the Chain of Command
- Skilled in Patient Records and Office Files
- Office Management
- Knowledge of Microsoft Software including Word, Office, Teams, and Excel
- HIPAA Trained
Professional references
Steffnie Luchsinger (406) 868-2982 steffnie1985@gmail.com
Tracy Richman, CNM (406) 450-2266 tracy.richman@yahoo.com
Dr. Alyson Miser, MD (850) 420-9474
Jill Hunt (406) 781-5553 jillmhunt@charter.net
Hunter Gremaux, RN (406) 217-5318 hunterstoebe@yahoo.com
Jessie Hall (509) 638-9791 jessie.hall.5.ctr@us.af.mil
Lacey Kirby (406) 868-2672 l.j.kirby24@gmail.com
Cori Poitra, RN (406) 781-8004
Personal References
Amanda DeWitt (573) 872-7943 1amandalittrell@gmail.com
Courtney Moshier (727) 748-6043 hornsleth86@gmail.com
Amanda Long (850) 368-3079 long.amanda.kay@gmail.com
Timeline
Urinalysis Observer and DTPAM
Loyal Source Government Services, LLC
08.2021 - 09.2023
Receptionist, Scheduler and Medical Chart Preparer
Great Falls OBGYN Associates
07.2021 - 09.2023
Receptionist
Big Sky Animal Medical Center
01.2020 - 03.2021
State Tested Nurse Aide
STNA, Heartland Of Beavercreek
11.2016 - 08.2019
Merchandise Representative
Advantage Solutions
01.2015 - 06.2015
Copy And Print Associate
Office Depot
04.2014 - 09.2015
Server, Waitress
Club XL
10.2011 - 06.2013
Trainee
US Air Force
08.2010 - 02.2011
Sales Associate
Chuck E Cheese
03.2008 - 04.2009
CNA Certification -
Ohio Medical Career College
High School Diploma -
Riverview High School
Similar Profiles
Maci MitchellMaci Mitchell
Certified Nursing Assistant at Great Falls OBGYN AssociatesCertified Nursing Assistant at Great Falls OBGYN Associates
Lori LetcherLori Letcher
LPN at Great Falls Surgical AssociatesLPN at Great Falls Surgical Associates
Carla PalacioCarla Palacio
Clinical Resource Registered Nurse at Great Falls College MSU-Great FallsClinical Resource Registered Nurse at Great Falls College MSU-Great Falls
NATASHA COCKERHAMNATASHA COCKERHAM
Medical Coding Specialist/ Diagnostic Scheduler / Medical Receptionist/ Medical Records at LSU Health Sciences Center New OrleansMedical Coding Specialist/ Diagnostic Scheduler / Medical Receptionist/ Medical Records at LSU Health Sciences Center New Orleans
Paige QuickelPaige Quickel
Medical Receptionist/Medical Assistant/Surgery Scheduler at Rick Traczyk, DPMMedical Receptionist/Medical Assistant/Surgery Scheduler at Rick Traczyk, DPM